I.T Communications Limited Outage History

I.T Communications Limited is up right now

I.T Communications Limited had 12 outages in the last 2 years totaling 92h 10m of downtime — averaging 0.5 incidents per month.

There were 12 I.T Communications Limited outages since November 7, 2024 totaling 92h 10m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: http://status.it-communicationsltd.co.uk

Minor November 3, 2025

Soft-Switch PBX Cluster CL2 - PBX-03

Detected by Pingoru
Nov 03, 2025, 10:55 AM UTC
Resolved
Nov 03, 2025, 10:21 PM UTC
Duration
11h 25m
Affected: Soft-Switch PBX - pbx-03.it-communicationsltd.co.uk
Timeline · 5 updates
  1. identified Nov 03, 2025, 10:55 AM UTC

    Hi, We are getting service issues with one of the servers in the Soft-Switch PBX Cluster Cl2 (PBX -03) We are going to give the server a full reboot as its been up for 299 Days. However there are a lot of active calls at the moment on PBX-CL2-03 so we need to wait for the call volumes to drop down.

  2. identified Nov 03, 2025, 11:09 AM UTC

    We have completed a partial reboot of the server. If we still get notifications, we will do a full reboot.

  3. identified Nov 03, 2025, 01:05 PM UTC

    We are still having issues with PBX-03, even after a full reboot. We have now escalated the issue internally to do further checks. Next Update at 13:30

  4. identified Nov 03, 2025, 01:53 PM UTC

    We have found the cause to be a issue with one of the firewalls. We have put in a temp fix until this evening when the traffic levels are lower. so we can fully resolve the issue. Service should now be fully working.

  5. resolved Nov 03, 2025, 10:21 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice November 3, 2025

CRM and Support Desk - Down

Detected by Pingoru
Nov 03, 2025, 09:39 AM UTC
Resolved
Nov 03, 2025, 10:49 AM UTC
Duration
1h 9m
Timeline · 2 updates
  1. monitoring Nov 03, 2025, 09:39 AM UTC

    We are not able to access support tickets or our CRM today due to a issue with our CRM Provider "ZoHo" so their might be a delay in replying to tickets.

  2. resolved Nov 03, 2025, 10:49 AM UTC

    Issue seem resolved.

Read the full incident report →

Notice June 20, 2025

BT Broadband Customers not able to reach our network

Detected by Pingoru
Jun 20, 2025, 12:50 PM UTC
Resolved
Jun 20, 2025, 10:35 PM UTC
Duration
9h 45m
Affected: IP Transit
Timeline · 6 updates
  1. investigating Jun 20, 2025, 12:50 PM UTC

    We have had reports that some customers are not able to reach our network. Initial investigations seem to suggest that the issue is within BT's Network. We are making contact with BT to find out more information.

  2. identified Jun 20, 2025, 12:57 PM UTC

    Looks like a major issue with Cogent Communications, We are shutting down our BGP Sessions with Cogent Communications so traffic from BT will route via other routes.

  3. identified Jun 20, 2025, 01:11 PM UTC

    BGP is now shutdown with the 3rd party network and traffic from BT is now reaching us via other routes.

  4. monitoring Jun 20, 2025, 01:49 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring Jun 20, 2025, 02:13 PM UTC

    We have had some feedback from Cogent Communications "Customers in or routing through London, UK may be experiencing an outage . Cogent’s NOC is currently investigating the issue. There is no estimated time to repair. The master ticket is HD305149368" We shall leave the Cogent BGP Sessions down at both Sov and Volta until we get an all clear notification.

  6. resolved Jun 20, 2025, 10:35 PM UTC

    Cogent have now fixed the fault and we have now restored the BGP Sessions. Next week we plan on on-boarding an additional Transit Provider at each location.

Read the full incident report →

Major May 14, 2025

Microsoft 365 Exchange Email Issues

Detected by Pingoru
May 14, 2025, 06:10 AM UTC
Resolved
May 16, 2025, 08:36 AM UTC
Duration
2d 2h
Affected: Microsoft 366 Exchange Emails
Timeline · 4 updates
  1. monitoring May 14, 2025, 06:10 AM UTC

    Microsoft are having issues with 365 Exchange Email forwarding. This is causing some emails to not reach our support desk. We have turned on Automatic Reply on our support tickets, If you do not get an automatic response, this means we may not have received your email. You can also submit tickets or provide updates to existing tickets directly by going to https://support.it-communicationsltd.co.uk/portal/en/signin

  2. monitoring May 14, 2025, 06:13 AM UTC

    We are continuing to monitor for any further issues.

  3. monitoring May 16, 2025, 08:31 AM UTC

    Looks like Microsoft has this morning fixed the issues with their exchange servers and our initial test shows we are now getting 100% of the emails sent to our support desk.

  4. resolved May 16, 2025, 08:36 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 2, 2025

Intermittent issue with some inbound calls

Detected by Pingoru
May 02, 2025, 03:12 PM UTC
Resolved
May 02, 2025, 03:22 PM UTC
Duration
9m
Affected: Inbound Calling
Timeline · 2 updates
  1. investigating May 02, 2025, 03:12 PM UTC

    One of our carriers reported Intermittent issue with some inbound calls which is causing some calls to fail and not route to our network. Not all customers will be affected by this issue.

  2. resolved May 02, 2025, 03:22 PM UTC

    The issue with inbound calls appears to be cleared.

Read the full incident report →

Minor February 6, 2025

RX Frame Errors on Fibre port at Volta DC on Site to Site 100G Link

Detected by Pingoru
Feb 06, 2025, 06:15 PM UTC
Resolved
Feb 06, 2025, 11:19 PM UTC
Duration
5h 3m
Affected: IDN1105186 Volta Data Centre Volta - Sovereign House - 100Gbps Optical P2P Link
Timeline · 4 updates
  1. investigating Feb 06, 2025, 06:15 PM UTC

    One of our 100G Fibre Wavelengths Between Volta Data Centre, 36-43 Great Sutton St, London EC1V 0AB and Sovereign House, 227 Marsh Wall, London E14 9SD Data Centres is triggering alarms on our monitoring systems for RX Frame Errors. As a precaution, we attended both locations today and swapped out the Fibre SFP Modules, to see if that cleared the errors. During the SFP Swap out, some active phone calls may have dropped / disconnected depending on how customers reach our network. There would have been two incidents where calls may have disconnected. Around 15:40 and 17:14 today. Unfortunately, the errors are still showing. We have therefore reported this to our wavelength provider to investigate.

  2. identified Feb 06, 2025, 07:37 PM UTC

    Closer investigation has revealed that it seems likely our Wavelength provider "SSE Group" has a defective LR4 optic facing our equipment in Volta One (and only one) of the mux lanes has been transmitting gradually less and less power. We are now awaiting our Wavelength provider "SSE Group" to send someone out to Volta to replace a suspected LR4 Fibre Module failure. They have now agreed this is the likely cause and looking to dispatch an engineer to replace the LR4 Fibre Module.

  3. identified Feb 06, 2025, 08:03 PM UTC

    Update from Our Wavelength provider part of the SSE Group. Field Engineer & part due onsite at Volta DC tonight at 23:00

  4. resolved Feb 06, 2025, 11:19 PM UTC

    Our Wavelength provider part of the SSE Group has now replaced the faulty hardware and alerts on our monitoring is now clear.

Read the full incident report →

Major January 14, 2025

Web Browser Access not working from DSL Internet Connections

Detected by Pingoru
Jan 14, 2025, 09:49 AM UTC
Resolved
Jan 14, 2025, 10:01 AM UTC
Duration
11m
Affected: DSL Broadband Network
Timeline · 2 updates
  1. investigating Jan 14, 2025, 09:49 AM UTC

    We are aware that some customers are not able to browse the internet. We believe that we have found the issue and putting in a fix to resolve. Update to folllow.

  2. resolved Jan 14, 2025, 10:01 AM UTC

    Hi, The issue is now fully resolved.

Read the full incident report →

Critical January 13, 2025

Volta Router Outage

Detected by Pingoru
Jan 13, 2025, 01:30 PM UTC
Resolved
Jan 13, 2025, 05:05 PM UTC
Duration
3h 35m
Affected: Outbound CallingVolta Juniper MX RouterCustomer Leased LinesInbound CallingDSL Broadband NetworkIP Transit
Timeline · 12 updates

Read the full incident report →

Major November 20, 2024

Issue causing same calls to fail

Detected by Pingoru
Nov 20, 2024, 10:44 AM UTC
Resolved
Nov 20, 2024, 11:45 AM UTC
Duration
1h
Affected: Outbound CallingInbound Calling
Timeline · 5 updates
  1. investigating Nov 20, 2024, 10:44 AM UTC

    We have had reports of some calls are failing for both inbound and outbound. We are Investigating the issue and an update will be posted ASAP.

  2. investigating Nov 20, 2024, 10:51 AM UTC

    We are aware of some issues that may be impacting calls – engineers are investigating and more information will follow as soon as possible.

  3. identified Nov 20, 2024, 11:08 AM UTC

    Following on from the below notice - we are aware that customers have experienced issues with both inbound and outbound calls this morning. Engineers have located the cause and are in the process of fully restoring service - more updates will follow as soon as they are available. We apologise for the disruption.

  4. identified Nov 20, 2024, 11:14 AM UTC

    We are still experiencing some issues with both inbound and outbound calls. Our engineers are in the process of fully restoring service - more updates will follow as soon as they are available. We apologise for the disruption.

  5. resolved Nov 20, 2024, 11:45 AM UTC

    The issue affecting inbound and outbound calls this morning is now cleared. Our engineers are in the process of investigating and more details will follow as soon as we can. We sincerely apologise for the disruption this morning.

Read the full incident report →

Notice November 7, 2024

Power Issue at Sov Hose DC - Sovereign House, 227 Marsh Wall, London E14 9SD

Detected by Pingoru
Nov 07, 2024, 05:22 PM UTC
Resolved
Nov 07, 2024, 05:41 PM UTC
Duration
19m
Timeline · 3 updates
  1. investigating Nov 07, 2024, 05:22 PM UTC

    We have lost one of our Power Feeds to our primary rack at Sovereign House. There should be no impact to customer services due to all our servers being dual power fed. We have made contact with the Data Centre and we are working with them to resolve the issue.

  2. investigating Nov 07, 2024, 05:33 PM UTC

    Staff are now looking into the issue on the 2nd Floor.

  3. resolved Nov 07, 2024, 05:41 PM UTC

    One of the power feeds had tripped. This has now been reset and full power restored.

Read the full incident report →