I.T Communications Limited incident

Power Issue at Sov Hose DC - Sovereign House, 227 Marsh Wall, London E14 9SD

Notice Resolved View vendor source →

I.T Communications Limited experienced a notice incident on November 7, 2024, lasting 19m. The incident has been resolved; the full update timeline is below.

Started
Nov 07, 2024, 05:22 PM UTC
Resolved
Nov 07, 2024, 05:41 PM UTC
Duration
19m
Detected by Pingoru
Nov 07, 2024, 05:22 PM UTC

Update timeline

  1. investigating Nov 07, 2024, 05:22 PM UTC

    We have lost one of our Power Feeds to our primary rack at Sovereign House. There should be no impact to customer services due to all our servers being dual power fed. We have made contact with the Data Centre and we are working with them to resolve the issue.

  2. investigating Nov 07, 2024, 05:33 PM UTC

    Staff are now looking into the issue on the 2nd Floor.

  3. resolved Nov 07, 2024, 05:41 PM UTC

    One of the power feeds had tripped. This has now been reset and full power restored.