ISL Online incident
www.islonline.com (Shop, Signup, Partner Portal) - Underlying server hardware issues - 2023-08-17
ISL Online experienced a major incident on August 17, 2023 affecting Online Shop and Partners Portal and 1 more component, lasting 15h 59m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 17, 2023, 03:13 PM UTC
We are currently investigating an issue affecting ISL Online users with the www.islonline.com web page (Shop, Signup, Partner portal). The ISL Online Cloud service is not affected by this issue. We apologize for any inconvenience this may cause. Our team is actively investigating the issue and working towards a resolution.
- identified Aug 17, 2023, 03:16 PM UTC
We have identified the root cause of the issue affecting ISL Online users with the www.islonline.com web page (Shop, Signup, Partner portal). Our team is working to develop and implement a solution as quickly as possible. We apologize for any inconvenience this may cause and will continue to provide updates on our progress.
- monitoring Aug 17, 2023, 04:43 PM UTC
We have implemented a solution to the issue affecting ISL Online users with the www.islonline.com web page (Shop, Signup, Partner portal). Our team is closely monitoring the situation to ensure that the solution is effective and stable. We apologize for any inconvenience this may have caused and will continue to provide updates on the situation.
- resolved Aug 18, 2023, 07:13 AM UTC
This incident has been resolved.