ISL Online Outage History

ISL Online had 3 outages in the last 2 years totaling 45h 25m of downtime — averaging 0.1 incidents per month.

There were 3 ISL Online outages since August 26, 2025 totaling 45h 25m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.islonline.com

Major March 9, 2026

ISL Online Support Email Disruption - 2026-03-09

Detected by Pingoru: Mar 09, 2026, 10:26 AM UTC
Resolved: Mar 09, 2026, 12:46 PM UTC
Duration: 2h 20m

Affected: Help Pages

Timeline · 3 updates

investigating Mar 09, 2026, 10:26 AM UTC

We are currently investigating an issue where support emails sent to ISL Online are not being received. As a result, we are temporarily unable to offer support via email until this issue is resolved. Our team is actively looking into the root cause. In the meantime, we encourage customers who require assistance to reach out via our live chat: https://www.islonline.com
monitoring Mar 09, 2026, 10:59 AM UTC

We have identified the root cause of the issue preventing support emails from being received and have applied a fix. We will continue to monitor the situation to ensure everything remains stable.
resolved Mar 09, 2026, 12:46 PM UTC

This incident has been resolved.

Read the full incident report →

Major November 18, 2025

ISL Online web pages unavailable - CloudFlare outage - 2025-11-18

Detected by Pingoru: Nov 18, 2025, 12:10 PM UTC
Resolved: Nov 18, 2025, 04:43 PM UTC
Duration: 4h 32m

Affected: Help PagesOnline ShopPartners PortalWeb Pages

Timeline · 4 updates

identified Nov 18, 2025, 12:10 PM UTC

We have identified an issue with ISL Online web pages not being available and have identified the root cause to be an issue with Cloudflare. We will continue monitoring the status of the issue and provide updates as soon as we receive them - we invite you to follow the Cloudflare status page for further information - https://www.cloudflarestatus.com/incidents/8gmgl950y3h7
identified Nov 18, 2025, 12:12 PM UTC

We are continuing to work on a fix for this issue.
identified Nov 18, 2025, 04:41 PM UTC

We are continuing to work on a fix for this issue.
resolved Nov 18, 2025, 04:43 PM UTC

This incident has been resolved.

Read the full incident report →

Major August 26, 2025

isl.gov.si help pages hosted at SlimFAQ currently inaccessible - 2025-08-26

Detected by Pingoru: Aug 26, 2025, 04:17 PM UTC
Resolved: Aug 28, 2025, 06:50 AM UTC
Duration: 1d 14h

Affected: Help Pages

Timeline · 2 updates

investigating Aug 26, 2025, 04:17 PM UTC

We are currently investigating an issue affecting isl.gov.si users attempting to access help pages hosted at SlimFAQ. We apologize for any inconvenience this may cause. Our team is actively investigating the issue and working towards a resolution.
resolved Aug 28, 2025, 06:50 AM UTC

The issue affecting isl.gov.si users attempting to access help pages hosted at SlimFAQ has been resolved. The service is fully operational, and our team is continuing to monitor the situation to ensure that there are no further issues. We apologize for any inconvenience this may have caused and appreciate your patience during this time.

Read the full incident report →