Irisity Outage History
Irisity is up right nowPingoru has recorded 8 incidents for Irisity: 4 in the last 12 months and 2 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 1 | 1 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 2 | 0 of 744 (0%) |
| November 2026 | 0 | 0 of 102 (0%) |
Incidents, newest first
Minor October 18, 2026 Login issues Irisplus CM and Innovi CM –
Started Oct 18, 2026, 08:00 PM UTC· resolved Oct 18, 2026, 08:00 PM UTC
- resolved Oct 18, 2026, 08:00 PM UTC
Dear IRIS+ customer, At approx.10 pm CET Sunday 18th of Oct we received indications that a few IRIS+ users had issues logging in to the system. The issue affected a small subset of users and was traced to an issue in the IRIS+ API. Per 09:30 am today the issue has been resolved and the affected users can now log in to the system. Best regards, The IRIS+ for Central Monitoring team.
Minor October 11, 2026 Login issues Irisplus CM and Innovi CM –
Started Oct 11, 2026, 04:00 PM UTC· resolved Oct 11, 2026, 04:00 PM UTC
- resolved Oct 11, 2026, 04:00 PM UTC
Dear IRIS+ customer, At approx. 6 pm CET Sunday 11th of Oct we received indications that a few IRIS+ users had issues logging in to the system. The issue affected a small subset of users and was traced to an issue in the IRIS+ API. Per 10.10 am today the issue has been resolved and the affected users can now log in to the system. Best regards, The IRIS+ for Central Monitoring team.
Critical May 29, 2026 Login issues Irisplus CM and Innovi CM 52m Portal and login page, Portal and login page, Dashboard, Monitor tab with alarm handling and 2 more
Started May 29, 2026, 03:12 AM UTC· resolved May 29, 2026, 04:04 AM UTC
- investigating May 29, 2026, 03:12 AM UTC
We are currently investigating this issue.
- monitoring May 29, 2026, 03:44 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 29, 2026, 04:04 AM UTC
This incident has been resolved.
Minor December 17, 2025 IRIS+ and innoVi CM Services Degradation Notice 1d 3h Portal and login page, Portal and login page, Monitor tab with alarm handling, Monitor tab with alarm handling
Started Dec 17, 2025, 09:28 AM UTC· resolved Dec 18, 2025, 12:49 PM UTC
- investigating Dec 17, 2025, 09:28 AM UTC
Dear customer, We are experiencing slow response times on multiple components. We are investigating the underlying issue. We will keep you updated as we get more information on this issue. Thank you, Team @ Irisity
- monitoring Dec 17, 2025, 01:13 PM UTC
A fix has been implemented and we are currently monitoring the results.
- resolved Dec 18, 2025, 12:49 PM UTC
Dear Customer, The slow response times previously observed on some components have now returned to normal levels. Our monitoring confirms that performance is stable, and no further impact is expected at this time. We will continue to keep an eye on the system to ensure it remains stable. Best regards Team @ Irisity
Minor August 19, 2025 IRIS+ CM and InnoVi System Status Notification 52m Monitor tab with alarm handling, Outgoing integrations
Started Aug 19, 2025, 02:19 PM UTC· resolved Aug 19, 2025, 03:11 PM UTC
- investigating Aug 19, 2025, 02:19 PM UTC
We would like to inform you that the IRIS+ system is currently experiencing some degraded performance regarding alarm handling. The team is currently investigating the root cause of the issue. We will notify all customers once this issue has been resolved. Thank you, Team @ Irisity
- resolved Aug 19, 2025, 03:11 PM UTC
We would like to inform you that the alarm handling in IRIS+ system is now operational and is performing as expected. If there are any further issues, please contact our support team. Thank you, Team @ Irisity
Minor June 17, 2025 IRIS+ and innoVi CM Services Degradation Notice 6h 14m Monitor tab with alarm handling, Monitor tab with alarm handling
Started Jun 17, 2025, 02:05 PM UTC· resolved Jun 17, 2025, 08:20 PM UTC
- investigating Jun 17, 2025, 02:05 PM UTC
Dear customer, We are experiencing issues now during the service window where alarms marked as handled true/false in the Monitor tab of the platform will not be marked correctly in the underlying systems. We are investigating the root cause. There is currently no known loss of data. We will keep you updated as we get more information on this issue. Thank you, Team @ Irisity
- resolved Jun 17, 2025, 08:20 PM UTC
Dear customer, We want to inform you that as of today we have rolled back the IRIS+ maintenance that was scheduled today. Since we have performed the rollback, this issue is no longer in production. Thank you, Team @ Irisity
Major June 12, 2025 Issues with alarm handling 2h 13m Monitor tab with alarm handling, Monitor tab with alarm handling, Alarm infrastructure, Underlying hosting infrastructure and 2 more
Started Jun 12, 2025, 06:53 PM UTC· resolved Jun 12, 2025, 09:07 PM UTC
- identified Jun 12, 2025, 06:53 PM UTC
We're currently experiencing high severity problems with our cloud environment due to widespread issues in the services from our cloud provider. The could mean that we are unable to handle alarms correctly and alarm images and videos may not appear in the Monitor view. Sorry for the inconvenience. We will notify you as soon as we know more.
- investigating Jun 12, 2025, 07:10 PM UTC
We are investigating the issue and have identified the root cause as being the underlying Google Cloud infrastructure. The Google Cloud Platform are currently experiencing significant degradations globally, as well as complete outages for certain services. You can follow the live status of the Google Cloud issues at https://status.cloud.google.com/regional/europe
- monitoring Jun 12, 2025, 07:55 PM UTC
The latest information indicates that the issues in our underlying platform provider's systems have been resolved. We are actively monitoring the system and will inform you of any status changes.
- resolved Jun 12, 2025, 09:07 PM UTC
After monitoring the systems, we can now say that this incident has been resolved.
Minor February 20, 2025 IRIS+ and innoVi CM & Service - Issue reported on Schedules tab 22h 30m Monitor tab with alarm handling, Monitor tab with alarm handling
Started Feb 20, 2025, 03:51 PM UTC· resolved Feb 21, 2025, 02:22 PM UTC
- investigating Feb 20, 2025, 03:51 PM UTC
Hi! We've recently received information that an issue has been reported from the schedules tab. This may mean some alarms are currently not generating properly. We are currently investigating this issue and will update you on the progress. If you are experiencing any issues with the system, please as always reach out to our support team at [email protected] We appreciate your patience! Team @ Irisity
- investigating Feb 20, 2025, 03:55 PM UTC
We are continuing to investigate this issue.
- identified Feb 20, 2025, 06:45 PM UTC
The root cause of the issue has been identified and a resolution is being implemented and tested. Once tested and passing quality assurance it will be deployed. In the meantime, a workaround is to adjust the schedule used by problematic Edge devices after midnight. We will post more information as it becomes available. We appreciate your patience! Team @ Irisity
- monitoring Feb 20, 2025, 08:29 PM UTC
The fix has now been verified and an update that resolves the issue and root cause has been deployed. All systems are now fully operational. We are monitoring all systems to ensure this is the case. We appreciate your patience! Team @ Irisity
- resolved Feb 21, 2025, 02:22 PM UTC
Hi, This incident has been resolved. Thank you for your patience! Team @ Irisity