ionos.co.uk experienced a major incident on August 4, 2025 affecting Webmail, lasting 31m. The incident has been resolved; the full update timeline is below.
Affected components
Webmail
Update timeline
- identified Aug 04, 2025, 03:34 PM UTC
We have received reports that some customers may be experiencing issues when attempting to log in to Webmail. In the meantime, you may access your emails in an email program or email app on mobile devices.
- monitoring Aug 04, 2025, 04:01 PM UTC
The fix has been deployed. We are now monitoring the system to ensure stability and to confirm that the issue is resolved.
- resolved Aug 04, 2025, 04:06 PM UTC
The systems are stable and all services are functioning normally again.