ionos.co.uk incident

Disruption in logging into the Webmail

Major Resolved View vendor source →

ionos.co.uk experienced a major incident on May 15, 2026 affecting Webmail, lasting 30m. The incident has been resolved; the full update timeline is below.

Started
May 15, 2026, 10:38 AM UTC
Resolved
May 15, 2026, 11:09 AM UTC
Duration
30m
Detected by Pingoru
May 15, 2026, 10:38 AM UTC

Affected components

Webmail

Update timeline

  1. identified May 15, 2026, 10:38 AM UTC

    We have received reports that some customers may be experiencing issues when attempting to log in to Webmail. In the meantime, you may access your emails in an email program or email app on mobile devices.

  2. identified May 15, 2026, 11:02 AM UTC

    We have eliminated the disruption for almost everyone affected.

  3. resolved May 15, 2026, 11:09 AM UTC

    The systems are stable and all services are functioning normally again. Our apologies for the inconvenience caused.