Invoca experienced a minor incident on April 24, 2024 affecting Distributed Reporting, lasting 2d 5h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 24, 2024, 04:56 PM UTC
We are currently investigating an incident involving Smart Alerts. This issue may impact customers who receive smart alerts and result in periodically receiving alerts with incorrect call counts.
- identified Apr 24, 2024, 08:07 PM UTC
We have identified the root case of the issue and are actively testing the code changes needed to remedy the issue. Additionally, all Smart Alert notifications sent today should be accurate as the last incident impact window occurred 27 hours ago.
- identified Apr 25, 2024, 01:53 PM UTC
Our code testing is still in progress, however we have seen no erroneous notifications over yesterday or this morning. The last impact window for Smart Alerts was 46 hours ago.
- identified Apr 26, 2024, 06:20 PM UTC
We are currently going through another round of testing prior to deploying a fix for this incident. There have been no new incident windows today and all smart alerts sent on 9/26 should be accurate.
- resolved Apr 26, 2024, 10:36 PM UTC
This incident has been resolved.