Invoca incident

Invoca User Interface Accessibility Issue - May 8, 2024

Minor Resolved View vendor source →

Invoca experienced a minor incident on May 8, 2024 affecting Invoca UI, lasting 1h 6m. The incident has been resolved; the full update timeline is below.

Started
May 08, 2024, 02:46 PM UTC
Resolved
May 08, 2024, 03:52 PM UTC
Duration
1h 6m
Detected by Pingoru
May 08, 2024, 02:46 PM UTC

Affected components

Invoca UI

Update timeline

  1. investigating May 08, 2024, 02:46 PM UTC

    We are currently investigating an issue with users not being able to access aspects of the Invoca user interface.

  2. identified May 08, 2024, 02:59 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 08, 2024, 03:05 PM UTC

    A fix has been implemented and we are no longer seeing errors with accessibility. Now that access has been restored, we will internally review to understand whether any other aspects of our platform were impacted.

  4. resolved May 08, 2024, 03:52 PM UTC

    After further investigation, we have confirmed that no other aspects of the Invoca platform were impacted. This incident is now resolved. The impact window for accessing the Invoca UI was 10:13 am-10:58 am Eastern Time (~45 minutes)