Invoca incident
Small Percentage of In-Flight Calls Dropping - 7/2/2024
Invoca experienced a minor incident on July 2, 2024 affecting Call Routing, lasting 5d 22h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 02, 2024, 09:35 PM UTC
We are currently investigating an issue whereby a small number of calls in progress to the platform were being disconnected while in flight.
- investigating Jul 02, 2024, 10:37 PM UTC
We continue to investigate this issue. We have not experienced any additional drop in calls but are still investigating the root cause for those that were dropped in flight.
- investigating Jul 03, 2024, 02:11 PM UTC
Our teams continue to investigate areas of our network and our providers to identify the root cause of in-flight calls dropping.
- monitoring Jul 03, 2024, 09:28 PM UTC
The incident is now mitigated and the teams are in monitoring status as we have seen stability in our network and providers for the last ~20 hours. We have seen no additional instances of dropped calls in this time. We are continuing to engage both our cloud and telecom provider for better monitoring and ability to avoid network connectivity issues going forward.
- monitoring Jul 03, 2024, 09:28 PM UTC
We are continuing to monitor for any further issues.
- resolved Jul 08, 2024, 07:41 PM UTC
This incident has been resolved.