Invoca experienced a notice incident on April 24, 2015, lasting 15h 13m. The incident has been resolved; the full update timeline is below.
Update timeline
- scheduled Apr 24, 2015, 03:00 AM UTC
Please be advised that maintenance on the text-to-speech system will be performed during the above time period. During the maintenance, new and updated text to speech prompts in campaign call treatments can be saved. However, you will not be able to push the campaign live with the prompt changes until the scheduled maintenance is completed. This maintenance does not affect the ability to update or create professional or uploaded prompts. To prevent disruption, create, update and play any new text to speech prompts before Friday at 3:00PM PT to ensure you can go live with the changes at any time during the maintenance window. Please note that during scheduled maintenance, all calls will continue to flow and be routed as usual and all call related features including tracking and reporting are functioning.
- completed Apr 24, 2015, 06:13 PM UTC
The scheduled maintenance has been completed without needing an interruption to the text to speech service. Have a nice weekend.