Users are not receiving code via SMS when resetting password or logging into Intralinks Applications.

Update timeline

1. investigating Feb 05, 2026, 07:37 PM UTC

   We are currently investigating this issue.

2. identified Feb 05, 2026, 08:07 PM UTC

   We’ve identified the issue and are currently investigating and working with the vendor on a resolution. Thank you for your patience as we continue efforts to restore services.

3. identified Feb 05, 2026, 08:50 PM UTC

   We are continuing to work with the vendor on a resolution. For assistance with logging in, please contact Intralinks Technical Support.

4. monitoring Feb 05, 2026, 09:59 PM UTC

   A fix has been implemented and we are actively monitoring system performance to ensure the issue is fully resolved and services remain stable.

5. monitoring Feb 05, 2026, 10:00 PM UTC

   We are continuing to monitor for any further issues.

6. resolved Feb 05, 2026, 10:06 PM UTC

   The incident has been declared resolved, and all services are operating normally. We appreciate your patience and understanding while we worked with our vendors to restore service.