Intralinks incident

Users are not receiving code via SMS when resetting password or logging into Intralinks Applications.

Notice Resolved View vendor source →

Intralinks experienced a notice incident on February 5, 2026 affecting Login Services, lasting 2h 29m. The incident has been resolved; the full update timeline is below.

Started
Feb 05, 2026, 07:37 PM UTC
Resolved
Feb 05, 2026, 10:06 PM UTC
Duration
2h 29m
Detected by Pingoru
Feb 05, 2026, 07:37 PM UTC

Affected components

Login Services

Update timeline

  1. investigating Feb 05, 2026, 07:37 PM UTC

    We are currently investigating this issue.

  2. identified Feb 05, 2026, 08:07 PM UTC

    We’ve identified the issue and are currently investigating and working with the vendor on a resolution. Thank you for your patience as we continue efforts to restore services.

  3. identified Feb 05, 2026, 08:50 PM UTC

    We are continuing to work with the vendor on a resolution. For assistance with logging in, please contact Intralinks Technical Support.

  4. monitoring Feb 05, 2026, 09:59 PM UTC

    A fix has been implemented and we are actively monitoring system performance to ensure the issue is fully resolved and services remain stable.

  5. monitoring Feb 05, 2026, 10:00 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved Feb 05, 2026, 10:06 PM UTC

    The incident has been declared resolved, and all services are operating normally. We appreciate your patience and understanding while we worked with our vendors to restore service.