Intermountain Health App had 6 outages in the last 2 years totaling 925h 41m of downtime — averaging 0.2 incidents per month.
There were 6 Intermountain Health App outages since May 28, 2025 totaling 925h 41m of downtime. Each is summarised below — incident details, duration, and resolution information.
Online scheduling is temporarily unavailable. Please contact your provider's office to schedule an appointment.
This incident has been resolved.
At this time the upcoming appointments and sending messages to providers are unavailable. We are investigating the cause of the issue. We apologize for any inconvenience this has caused.
This incident has been resolved.
Care Team may not be displayed fully for some users. Support teams are investigating.
Support teams met with the vendor Kyruus and found a data mapping issue. The vendor made an update to how they send the provider ID's. They have agreed to support the previous method so we can receive/read the data on our end. Developers are still looking at what can be done to the provider service on our end to resolve the issue.
This incident has been resolved.
Users may experience degraded service for E-Visits. Issue is under investigation
Issue with evisit Primary are Physician search is resolved. Root cause pending.
This incident has been resolved.
Notification and Provider Impacted. Investigating now.
We are continuing to investigate this issue.
This incident has been resolved.
iOS Intermountain Health patient portal users - Please be aware that in-app appointment reminders may display two different times for the appointment. Please contact your care provider's office to confirm the correct appointment time if needed. Work to resolve this issue is underway. We will update again as soon as we have more information.
Intermountain Health patient portal v7.20.0 iOS users. - Please be aware that for iOS users, in-app appointment reminders may display two different times for the appointment. Please contact your care provider's office to confirm the correct appointment time if needed. If you rescheduled an appointment between May 21 and May 30, 2025, the new appointment time may be incorrect. Please contact your care provider's office to confirm the correct appointment time. Work to resolve this issue is underway. We expect to release a fix to the App Store by end of day 5/30/2025. Please update to v7.20.5 when available.
The issue has been identified and a fix is being implemented.
iOS users on Intermountain Health patient portal v7.20.0 - Appointment reminders may show two different times. Please Upgrade to v7.20.5 to resolve this issue. You may also contact your provider's office to confirm the correct time, if needed.
This incident has been resolved.