Service Advisory: INC28386174: Service Impact: A side services: Hong Kong [CS2] <-> Tokyo, Japan [TY3]

Update timeline

1. identified Apr 21, 2026, 04:37 AM UTC

   Description of Work: Please be advised that ICE Data Services will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: A side services traversing Shanghai, China [SD3] will be impacted for the duration of this maintenance event. Services Not Impacted: B side services traversing Shanghai, China [SD3] will not be impacted for the duration of this maintenance event. Location: Shanghai, China [SD3] Window Start Date/Time: FRIDAY 08MAY2026 21:05 EDT (SATURDAY 09MAY2026 01:05 UTC) Window End Date/Time: FRIDAY 08MAY2026 23:59 EDT (SATURDAY 09MAY2026 03:59 UTC) Reference #: CHG1404823 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

2. identified Apr 25, 2026, 03:45 AM UTC

   Description of Work:Please be advised that ICE Data Services will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact:Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted:PTP services traversing Hong Kong [HKX] will be impacted for the duration of this maintenance event. Location:Hong Kong [HKX] Window Start Date/Time:SATURDAY 09MAY2026 12:00 EDT (SATURDAY 09MAY2026 16:00 UTC) Window End Date/Time:SATURDAY 09MAY2026 15:59 EDT (SATURDAY 09MAY2026 19:59 UTC) Reference #:CHG1408043 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting:www.ice.com/subscriptions

3. identified Apr 26, 2026, 11:42 AM UTC

   Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: A side services traversing Beijing, China [BJ3] - Shanghai, China [SH5] are impacted by this event. Services Not Impacted: B side services traversing Beijing, China [BJ3] - Shanghai, China [SH5] are not impacted by this event. Location: Beijing, China [BJ3] - Shanghai, China [SH5] Window Start Date/Time: MONDAY 27APR2026 12:00 EDT (MONDAY 27APR2026 16:00 UTC) Window End Date/Time: MONDAY 27APR2026 18:00 EDT (MONDAY 27APR2026 22:00 UTC) Reference #: CC60841558 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

4. identified Apr 30, 2026, 01:31 AM UTC

   Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: B side services traversing Singapore, SG [SGX] - Slough, UK [LD4] are impacted by this event. Services Not Impacted: A side services traversing Singapore, SG [SGX] - Slough, UK [LD4] are not impacted by this event. Location: Singapore, SG [SGX] - Slough, UK [LD4] Window Start Date/Time: FRIDAY 01MAY2026 17:00 EDT (FRIDAY 01MAY2026 21:00 UTC) Window End Date/Time: FRIDAY 01MAY2026 19:59 EDT (FRIDAY 01MAY2026 23:59 UTC) Reference #: CC61014613 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

5. identified Apr 30, 2026, 03:30 AM UTC

   ICE Data Services Network Operations has detected a service event as per below details: Service Event Details: Impact: Loss of data flow, switch hits and/or increased latency. Services Impacted: A side services traversing Hong Kong [CS2] - Tokyo, Japan [TY3] are impacted by this event. Services Not Impacted: B side services traversing Hong Kong [CS2] - Tokyo, Japan [TY3] are not impacted by this event. Location: Hong Kong [CS2] - Tokyo, Japan [TY3] Date/Time: WEDNESDAY 29APR2026 23:13 EDT (THURSDAY 30APR2026 03:13 UTC) Reference #: INC28386174 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions