Service Advisory: INC28329656: Service Impact: B side services: Amsterdam, NE [AMS1] <-> Toronto, Canada [TR1]

Update timeline

1. identified Apr 27, 2026, 02:30 PM UTC

   UPDATE: Restoration efforts are ongoing. No ETR is currently available. Further updates will be provided as they are received.

2. identified Apr 28, 2026, 07:18 PM UTC

   Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: B side services traversing Paris, France [PAR2] - Milan, Italy [BT2] are impacted by this event. Services Not Impacted: A side services traversing Paris, France [PAR2] - Milan, Italy [BT2] are not impacted by this event. Location: Paris, France [PAR2] - Milan, Italy [BT2] Window Start Date/Time: MONDAY 04MAY2026 17:59 EDT (MONDAY 04MAY2026 21:59 UTC) Window End Date/Time: TUESDAY 05MAY2026 00:00 EDT (TUESDAY 05MAY2026 04:00 UTC) Reference #: CC60956947 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

3. identified Apr 28, 2026, 07:18 PM UTC

   Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: B side services traversing Paris, France [PAR2] - Milan, Italy [BT2] are impacted by this event. Services Not Impacted: A side services traversing Paris, France [PAR2] - Milan, Italy [BT2] are not impacted by this event. Location: Paris, France [PAR2] - Milan, Italy [BT2] Window Start Date/Time: TUESDAY 05MAY2026 17:59 EDT (TUESDAY 05MAY2026 21:59 UTC) Window End Date/Time: WEDNESDAY 06MAY2026 00:00 EDT (WEDNESDAY 06MAY2026 04:00 UTC) Reference #: CC60957594 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

4. identified Apr 28, 2026, 09:06 PM UTC

   Description of Work:Please be advised that ICE Data Services will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact:Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted:PTP services traversing Basildon, UK [BAS] will be impacted for the duration of this maintenance event. Location:Basildon, UK [BAS] Window Start Date/Time:FRIDAY 08MAY2026 18:05 EDT (FRIDAY 08MAY2026 22:05 UTC) Window End Date/Time:FRIDAY 08MAY2026 19:30 EDT (FRIDAY 08MAY2026 23:30 UTC) Reference #:CHG1407108 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting:www.ice.com/subscriptions

5. identified Apr 29, 2026, 01:08 PM UTC

   ICE Data Services Network Operations has detected a service event as per below details: Service Event Details: Impact: Loss of data flow, switch hits and/or increased latency. Services Impacted: B side services traversing Amsterdam, NE [AMS1] - Toronto, Canada [TR1] are impacted by this event. Services Not Impacted: A side services traversing Amsterdam, NE [AMS1] - Toronto, Canada [TR1] are not impacted by this event. Location: Amsterdam, NE [AMS1] - Toronto, Canada [TR1] Date/Time: WEDNESDAY 29APR2026 08:28 EDT (WEDNESDAY 29APR2026 12:28 UTC) Reference #: INC28329656 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions