Service Advisory: INC28329656: Service Impact: B side services: Amsterdam, NE [AMS1] <-> Toronto, Canada [TR1]

Update timeline

1. identified Apr 24, 2026, 02:04 PM UTC

   Description of Work: Please be advised that ICE Data Services will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: A and B side services traversing Toronto, Canada [TMX/TSX] - Toronto, Canada [TR1] are impacted by this event. Location: Toronto, Canada [TMX/TSX] - Toronto, Canada [TR1] Window Start Date/Time: SATURDAY 25APR2026 02:00 EDT (SATURDAY 25APR2026 06:00 UTC) Window End Date/Time: SATURDAY 25APR2026 14:00 EDT (SATURDAY 25APR2026 18:00 UTC) Reference #: CHG1405875 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

2. identified Apr 25, 2026, 02:24 AM UTC

   Description of Work:Please be advised that ICE Data Services will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact:Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted:PTP services traversing Carteret, NJ, USA [CAR] will be impacted for the duration of this maintenance event. Location:Carteret, NJ, USA [CAR] Window Start Date/Time:SATURDAY 09MAY2026 08:05 EDT (SATURDAY 09MAY2026 12:05 UTC) Window End Date/Time:SATURDAY 09MAY2026 11:59 EDT (SATURDAY 09MAY2026 15:59 UTC) Reference #:CHG1408035 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting:www.ice.com/subscriptions

3. identified Apr 26, 2026, 10:46 PM UTC

   Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: A side services traversing Newark, NJ, USA [165H] - Paris, France [PAR2] are impacted by this event. Services Not Impacted: B side services traversing Newark, NJ, USA [165H] - Paris, France [PAR2] are not impacted by this event. Location: Newark, NJ, USA [165H] - Paris, France [PAR2] Window Start Date/Time: SUNDAY 26APR2026 18:00 EDT (SUNDAY 26APR2026 22:00 UTC) Window End Date/Time: SUNDAY 26APR2026 22:00 EDT (MONDAY 27APR2026 02:00 UTC) Reference #: CC60806990 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

4. identified Apr 27, 2026, 03:11 PM UTC

   Description of Work: Please be advised that ICE Data Services will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: A side managed hosting services traversing Aurora, IL, USA [AUR] are impacted by this event. Location: Aurora, IL, USA [AUR] Window Start Date/Time: MONDAY 27APR2026 17:00 EDT (MONDAY 27APR2026 21:00 UTC) Window End Date/Time: MONDAY 27APR2026 18:00 EDT (MONDAY 27APR2026 22:00 UTC) Reference #: CHG1408528 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting:www.ice.com/subscriptions

5. identified Apr 29, 2026, 01:08 PM UTC

   ICE Data Services Network Operations has detected a service event as per below details: Service Event Details: Impact: Loss of data flow, switch hits and/or increased latency. Services Impacted: B side services traversing Amsterdam, NE [AMS1] - Toronto, Canada [TR1] are impacted by this event. Services Not Impacted: A side services traversing Amsterdam, NE [AMS1] - Toronto, Canada [TR1] are not impacted by this event. Location: Amsterdam, NE [AMS1] - Toronto, Canada [TR1] Date/Time: WEDNESDAY 29APR2026 08:28 EDT (WEDNESDAY 29APR2026 12:28 UTC) Reference #: INC28329656 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions