Service Advisory: INC28120821: Service Impact: Wireless Degradation: Aurora, IL, USA [AUR] <-> NJ Metro

Update timeline

1. identified Mar 16, 2026, 02:00 PM UTC

   ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Toronto, Canada [TR2] - NJ Metro are impacted by this event. Location: Toronto, Canada [TR2] - NJ Metro Date/Time: MONDAY 16MAR2026 09:30 EDT (MONDAY 16MAR2026 13:30 UTC) Reference #: INC26468880 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

2. identified Mar 31, 2026, 09:10 PM UTC

   Description of Work: Please be advised that ICE Data Services will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Mahwah, NJ, USA [MAH] - Carteret, NJ, USA [CAR] will be impacted for the duration of this maintenance event. Location: Mahwah, NJ, USA [MAH] - Carteret, NJ, USA [CAR] Window Start Date/Time: TUESDAY 31MAR2026 21:00 EDT (WEDNESDAY 01APR2026 01:00 UTC) Window End Date/Time: TUESDAY 31MAR2026 23:59 EDT (WEDNESDAY 01APR2026 03:59 UTC) Reference #: CHG1389219 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

3. identified Apr 02, 2026, 05:29 PM UTC

   ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow Services Impacted: Wireless data services traversing are impacted by this event. Location: Aurora, IL, USA [AUR] - NJ Metro Date/Time: THURSDAY 02APR2026 12:54 EDT (THURSDAY 02APR2026 16:54 UTC) Reference #: INC27254870 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

4. identified Apr 23, 2026, 03:28 PM UTC

   Description of Work: Please be advised that ICE Data Services will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Mahwah, NJ, USA [MAH] - Carteret, NJ, USA [CAR] will be impacted for the duration of this maintenance event. Location: Mahwah, NJ, USA [MAH] - Carteret, NJ, USA [CAR] Window Start Date/Time: FRIDAY 24APR2026 18:05 EDT (FRIDAY 24APR2026 22:05 UTC) Window End Date/Time: FRIDAY 24APR2026 23:59 EDT (SATURDAY 25APR2026 03:59 UTC) Reference #: CHG1406594 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

5. identified Apr 25, 2026, 11:03 PM UTC

   UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.