Intercontinental Exchange experienced a major incident on July 14, 2026 affecting Electronic Document Management, lasting 1d 13h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 14, 2026, 08:35 PM UTC
We are aware of an issue impacting eSign access, which appears to be related to Loan Officer (LO) authentication and access to eSign disclosures through Encompass. Loan Officers are currently unable to login to eSign unless they have the appropriate web access permissions assigned. As a temporary mitigation, organizations may either ensure affected Loan Officers are granted the necessary Desktop and Web access permissions or consider disabling LO sign events. This will allow users to eSign in the eFolder package directly in SmartClient. Based on initial findings, this issue would impact clients utilizing One-Time Passcode (OTP) authentication. Our team is focused on identifying a permanent solution and will communicate once a target release is confirmed.
- identified Jul 14, 2026, 08:35 PM UTC
We are aware of an issue impacting eSign access, which appears to be related to Loan Officer (LO) authentication and access to eSign disclosures through Encompass. Loan Officers are currently unable to login to eSign unless they have the appropriate web access permissions assigned. As a temporary mitigation, organizations may either ensure affected Loan Officers are granted the necessary Desktop and Web access permissions or consider disabling LO sign events. This will allow users to eSign in the eFolder package directly in SmartClient. Based on initial findings, this issue would impact clients utilizing One-Time Passcode (OTP) authentication. We currently have a target of tonight, July 15 to release a fix to resolve this.