Service Advisory: INC31826400: Service Impact: B side services: Bergamo, Italy [IT3] <-> Milan, Italy [BT2]

Update timeline

1. identified Jul 12, 2026, 10:33 PM UTC

   Description of Work: Please be advised that ICE Data Services will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: A side services traversing Bergamo, Italy [IT3] will be impacted for the duration of this maintenance event. Services Not Impacted: B side services traversing Bergamo, Italy [IT3] will not be impacted for the duration of this maintenance event. Location: Bergamo, Italy [IT3] Window Start Date/Time: SATURDAY 25JUL2026 03:00 EDT (SATURDAY 25JUL2026 07:00 UTC) Window End Date/Time: SATURDAY 25JUL2026 07:59 EDT (SATURDAY 25JUL2026 11:59 UTC) Reference #: CHG1453554 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

2. identified Jul 13, 2026, 05:50 AM UTC

   Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: A side services traversing Hong Kong [HK1] - Frankfurt, Germany [FR2] are impacted by this event. Services Not Impacted: B side services traversing Hong Kong [HK1] - Frankfurt, Germany [FR2] are not impacted by this event. Location: Hong Kong [HK1] - Frankfurt, Germany [FR2] Window Start Date/Time: WEDNESDAY 22JUL2026 12:20 EDT (WEDNESDAY 22JUL2026 16:20 UTC) Window End Date/Time: WEDNESDAY 22JUL2026 16:20 EDT (WEDNESDAY 22JUL2026 20:20 UTC) Reference #: CC62652497 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

3. identified Jul 13, 2026, 06:35 AM UTC

   Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: B side services traversing Frankfurt, Germany [FR2] - Stockholm, Sweden [STO1] are impacted by this event. Services Not Impacted: A side services traversing Frankfurt, Germany [FR2] - Stockholm, Sweden [STO1] are not impacted by this event. Location: Frankfurt, Germany [FR2] - Stockholm, Sweden [STO1] Window Start Date/Time: FRIDAY 24JUL2026 17:59 EDT (FRIDAY 24JUL2026 21:59 UTC) Window End Date/Time: SATURDAY 25JUL2026 00:00 EDT (SATURDAY 25JUL2026 04:00 UTC) Reference #: CC62857959 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

4. identified Jul 13, 2026, 11:53 AM UTC

   Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: A side services traversing Frankfurt, Germany [FR2] - Hong Kong [HK1] are impacted by this event. Services Not Impacted: B side services traversing Frankfurt, Germany [FR2] - Hong Kong [HK1] are not impacted by this event. Location: Frankfurt, Germany [FR2] - Hong Kong [HK1] Window Start Date/Time: MONDAY 27JUL2026 14:15 EDT (MONDAY 27JUL2026 18:15 UTC) Window End Date/Time: MONDAY 27JUL2026 15:45 EDT (MONDAY 27JUL2026 19:45 UTC) Reference #: CC63093942 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

5. identified Jul 13, 2026, 08:31 PM UTC

   ICE Data Services Network Operations has detected a service event as per below details: Service Event Details: Impact: Loss of data flow, switch hits and/or increased latency. Services Impacted: B side services traversing Bergamo, Italy [IT3] - Milan, Italy [BT2] are impacted by this event. Services Not Impacted: A side services traversing Bergamo, Italy [IT3] - Milan, Italy [BT2] are not impacted by this event. Location: Bergamo, Italy [IT3] - Milan, Italy [BT2] Date/Time: MONDAY 13JUL2026 16:10 EDT (MONDAY 13JUL2026 20:10 UTC) Reference #: INC31826400 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions