Service Advisory: INC31798206: Service Impact: Wireless Degradation: Aurora, IL, USA [AUR] <-> EMEA

Update timeline

1. identified Jul 10, 2026, 06:53 AM UTC

   UPDATE:Service remains impacted due to weather. Further updates will be provided as they are received.

2. identified Jul 10, 2026, 06:53 AM UTC

   UPDATE:Service remains impacted due to weather. Further updates will be provided as they are received.

3. identified Jul 10, 2026, 06:53 AM UTC

   UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

4. identified Jul 11, 2026, 04:51 PM UTC

   ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing London, UK [THL] - Frankfurt, Germany [FR2] are impacted by this event. Location: London, UK [THL] - Frankfurt, Germany [FR2] Date/Time: SATURDAY 11JUL2026 11:49 EDT (SATURDAY 11JUL2026 15:49 UTC) Reference #: INC31770894 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

5. identified Jul 11, 2026, 04:51 PM UTC

   UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

6. identified Jul 11, 2026, 04:51 PM UTC

   ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Basildon, UK [BAS] - Frankfurt, Germany [FR2] are impacted by this event. Location: Basildon, UK [BAS] - Frankfurt, Germany [FR2] Date/Time: SATURDAY 11JUL2026 11:49 EDT (SATURDAY 11JUL2026 15:49 UTC) Reference #: INC31770894 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

7. identified Jul 11, 2026, 04:51 PM UTC

   UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

8. identified Jul 11, 2026, 04:52 PM UTC

   ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Slough, UK [LD4] - Frankfurt, Germany [FR2] are impacted by this event. Location: Slough, UK [LD4] - Frankfurt, Germany [FR2] Date/Time: SATURDAY 11JUL2026 11:49 EDT (SATURDAY 11JUL2026 15:49 UTC) Reference #: INC31770894 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

9. identified Jul 11, 2026, 04:52 PM UTC

   UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

10. identified Jul 13, 2026, 12:30 PM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.