Intercontinental Exchange incident

Vendor Mandated Emergency Maintenance: CC63147605: Service Impact: Wireless services: Toronto, Canada [TR2] <-> Secaucus, NJ, USA [NY4]

Major Resolved View vendor source →

Intercontinental Exchange experienced a major incident on July 11, 2026 affecting Wireless: Americas (Inter-State), lasting 2d 3h. The incident has been resolved; the full update timeline is below.

Started
Jul 11, 2026, 05:35 AM UTC
Resolved
Jul 13, 2026, 08:49 AM UTC
Duration
2d 3h
Detected by Pingoru
Jul 11, 2026, 05:35 AM UTC

Affected components

Wireless: Americas (Inter-State)

Update timeline

  1. identified Jul 09, 2026, 04:46 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact:Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted:Wireless services traversing Toronto, Canada [TR2] - Mahwah, NJ, USA [MAH] will be impacted for the duration of this maintenance event. Location:Toronto, Canada [TR2] - Mahwah, NJ, USA [MAH] Window Start Date/Time:THURSDAY 09JUL2026 19:00 EDT (THURSDAY 09JUL2026 23:00 UTC) Window End Date/Time:THURSDAY 09JUL2026 20:00 EDT (FRIDAY 10JUL2026 00:00 UTC) Reference #:CC63100599 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting:www.ice.com/subscriptions

  2. identified Jul 09, 2026, 05:40 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact:Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted:Wireless services traversing Aurora, IL, USA [AUR] - Secaucus, NJ, USA [NY4] will be impacted for the duration of this maintenance event. Location:Aurora, IL, USA [AUR] - Secaucus, NJ, USA [NY4] Window Start Date/Time:THURSDAY 09JUL2026 17:00 EDT (THURSDAY 09JUL2026 21:00 UTC) Window End Date/Time:THURSDAY 09JUL2026 18:00 EDT (THURSDAY 09JUL2026 22:00 UTC) Reference #:CC63108700 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting:www.ice.com/subscriptions

  3. identified Jul 10, 2026, 07:41 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact:Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted:Wireless services traversing Aurora, IL, USA [AUR] - Mahwah, NJ, USA [MAH] will be impacted for the duration of this maintenance event. Location:Aurora, IL, USA [AUR] - Mahwah, NJ, USA [MAH] Window Start Date/Time:FRIDAY 10JUL2026 17:00 EDT (FRIDAY 10JUL2026 21:00 UTC) Window End Date/Time:SATURDAY 11JUL2026 17:00 EDT (SATURDAY 11JUL2026 21:00 UTC) Reference #:CC63147664 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting:www.ice.com/subscriptions

  4. identified Jul 10, 2026, 08:08 PM UTC

    UPDATE:Service remains impacted due to weather. Further updates will be provided as they are received.

  5. identified Jul 10, 2026, 08:08 PM UTC

    UPDATE:Service remains impacted due to an equipment related issue. Further updates will be provided as they are received.

  6. identified Jul 10, 2026, 08:08 PM UTC

    UPDATE:Service remains impacted due to weather. Further updates will be provided as they are received.

  7. identified Jul 10, 2026, 08:08 PM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

  8. identified Jul 10, 2026, 08:08 PM UTC

    UPDATE:Service remains impacted due to an equipment related issue. Further updates will be provided as they are received.

  9. identified Jul 11, 2026, 05:35 AM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact:Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted:Wireless services traversing Aurora, IL, USA [AUR] - Mahwah, NJ, USA [MAH] will be impacted for the duration of this maintenance event. Location:Aurora, IL, USA [AUR] - Mahwah, NJ, USA [MAH] Window Start Date/Time:SATURDAY 11JUL2026 08:00 EDT (SATURDAY 11JUL2026 12:00 UTC) Window End Date/Time:SATURDAY 11JUL2026 15:00 EDT (SATURDAY 11JUL2026 19:00 UTC) Reference #:CC63147636 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting:www.ice.com/subscriptions

  10. identified Jul 11, 2026, 05:35 AM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact:Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted:Wireless services traversing Toronto, Canada [TR2] - Secaucus, NJ, USA [NY4] will be impacted for the duration of this maintenance event. Location:Toronto, Canada [TR2] - Secaucus, NJ, USA [NY4] Window Start Date/Time:SATURDAY 11JUL2026 15:00 EDT (SATURDAY 11JUL2026 19:00 UTC) Window End Date/Time:SATURDAY 11JUL2026 16:00 EDT (SATURDAY 11JUL2026 20:00 UTC) Reference #:CC63147605 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting:www.ice.com/subscriptions