Service Advisory: INC31770894: Service Impact: Wireless Degradation: Slough, UK [LD4] <-> Frankfurt, Germany [FR2]

Update timeline

1. identified Jul 10, 2026, 03:27 AM UTC

   Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Frankfurt, Germany [FR2] - Bergamo, Italy [IT3] will be impacted for the duration of this maintenance event. Location: Frankfurt, Germany [FR2] - Bergamo, Italy [IT3] Window Start Date/Time: SATURDAY 11JUL2026 05:00 EDT (SATURDAY 11JUL2026 09:00 UTC) Window End Date/Time: SUNDAY 12JUL2026 12:00 EDT (SUNDAY 12JUL2026 16:00 UTC) Reference #: CC63111084 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

2. identified Jul 10, 2026, 03:27 AM UTC

   Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing London, UK [THL] - Bergamo, Italy [IT3] will be impacted for the duration of this maintenance event. Location: London, UK [THL] - Bergamo, Italy [IT3] Window Start Date/Time: SATURDAY 11JUL2026 05:00 EDT (SATURDAY 11JUL2026 09:00 UTC) Window End Date/Time: SUNDAY 12JUL2026 12:00 EDT (SUNDAY 12JUL2026 16:00 UTC) Reference #: CC63111084 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

3. identified Jul 10, 2026, 03:28 AM UTC

   Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Slough, UK [LD4] - Bergamo, Italy [IT3] will be impacted for the duration of this maintenance event. Location: Slough, UK [LD4] - Bergamo, Italy [IT3] Window Start Date/Time: SATURDAY 11JUL2026 05:00 EDT (SATURDAY 11JUL2026 09:00 UTC) Window End Date/Time: SUNDAY 12JUL2026 12:00 EDT (SUNDAY 12JUL2026 16:00 UTC) Reference #: CC63111084 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

4. identified Jul 10, 2026, 06:53 AM UTC

   UPDATE:Service remains impacted due to weather. Further updates will be provided as they are received.

5. identified Jul 10, 2026, 06:53 AM UTC

   UPDATE:Service remains impacted due to weather. Further updates will be provided as they are received.

6. identified Jul 10, 2026, 07:34 AM UTC

   ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Slough, UK [LD4] - Frankfurt, Germany [FR2] are impacted by this event. Location: Slough, UK [LD4] - Frankfurt, Germany [FR2] Date/Time: FRIDAY 10JUL2026 01:45 EDT (FRIDAY 10JUL2026 05:45 UTC) Reference #: INC31713448 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

7. identified Jul 10, 2026, 07:34 AM UTC

   UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

8. identified Jul 10, 2026, 07:34 AM UTC

   ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing London, UK [THL] - Frankfurt, Germany [FR2] are impacted by this event. Location: London, UK [THL] - Frankfurt, Germany [FR2] Date/Time: FRIDAY 10JUL2026 01:45 EDT (FRIDAY 10JUL2026 05:45 UTC) Reference #: INC31713448 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

9. identified Jul 10, 2026, 07:34 AM UTC

   UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

10. identified Jul 10, 2026, 07:34 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Basildon, UK [BAS] - Frankfurt, Germany [FR2] are impacted by this event. Location: Basildon, UK [BAS] - Frankfurt, Germany [FR2] Date/Time: FRIDAY 10JUL2026 01:45 EDT (FRIDAY 10JUL2026 05:45 UTC) Reference #: INC31713448 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

11. identified Jul 10, 2026, 07:34 AM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

12. identified Jul 11, 2026, 04:51 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing London, UK [THL] - Frankfurt, Germany [FR2] are impacted by this event. Location: London, UK [THL] - Frankfurt, Germany [FR2] Date/Time: SATURDAY 11JUL2026 11:49 EDT (SATURDAY 11JUL2026 15:49 UTC) Reference #: INC31770894 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

13. identified Jul 11, 2026, 04:51 PM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

14. identified Jul 11, 2026, 04:51 PM UTC

    UPDATE:Service remains impacted due to weather. Further updates will be provided as they are received.

15. identified Jul 11, 2026, 04:51 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Basildon, UK [BAS] - Frankfurt, Germany [FR2] are impacted by this event. Location: Basildon, UK [BAS] - Frankfurt, Germany [FR2] Date/Time: SATURDAY 11JUL2026 11:49 EDT (SATURDAY 11JUL2026 15:49 UTC) Reference #: INC31770894 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

16. identified Jul 11, 2026, 04:51 PM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

17. identified Jul 11, 2026, 04:51 PM UTC

    UPDATE:Service remains impacted due to weather. Further updates will be provided as they are received.

18. identified Jul 11, 2026, 04:52 PM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Slough, UK [LD4] - Frankfurt, Germany [FR2] are impacted by this event. Location: Slough, UK [LD4] - Frankfurt, Germany [FR2] Date/Time: SATURDAY 11JUL2026 11:49 EDT (SATURDAY 11JUL2026 15:49 UTC) Reference #: INC31770894 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

19. identified Jul 11, 2026, 04:52 PM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

20. identified Jul 11, 2026, 04:52 PM UTC

    UPDATE:Service remains impacted due to weather. Further updates will be provided as they are received.