Intercontinental Exchange incident

Service Advisory: INC31713448: Service Impact: Wireless Degradation: Basildon, UK [BAS] <-> Frankfurt, Germany [FR2]

Major Resolved View vendor source →

Intercontinental Exchange experienced a major incident on July 10, 2026 affecting Wireless: EMEA, lasting 21h 20m. The incident has been resolved; the full update timeline is below.

Started
Jul 10, 2026, 07:34 AM UTC
Resolved
Jul 11, 2026, 04:54 AM UTC
Duration
21h 20m
Detected by Pingoru
Jul 10, 2026, 07:34 AM UTC

Affected components

Wireless: EMEA

Update timeline

  1. identified Jul 10, 2026, 06:53 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Bergamo, Italy [IT3] - London, UK [THL] are impacted by this event. Location: Bergamo, Italy [IT3] - London, UK [THL] Date/Time: FRIDAY 10JUL2026 02:30 EDT (FRIDAY 10JUL2026 06:30 UTC) Reference #: INC31711966 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  2. identified Jul 10, 2026, 06:53 AM UTC

    UPDATE:Service remains impacted due to weather. Further updates will be provided as they are received.

  3. identified Jul 10, 2026, 06:53 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Bergamo, Italy [IT3] - Slough, UK [LD4] are impacted by this event. Location: Bergamo, Italy [IT3] - Slough, UK [LD4] Date/Time: FRIDAY 10JUL2026 02:30 EDT (FRIDAY 10JUL2026 06:30 UTC) Reference #: INC31711966 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  4. identified Jul 10, 2026, 06:53 AM UTC

    UPDATE:Service remains impacted due to weather. Further updates will be provided as they are received.

  5. identified Jul 10, 2026, 07:34 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Slough, UK [LD4] - Frankfurt, Germany [FR2] are impacted by this event. Location: Slough, UK [LD4] - Frankfurt, Germany [FR2] Date/Time: FRIDAY 10JUL2026 01:45 EDT (FRIDAY 10JUL2026 05:45 UTC) Reference #: INC31713448 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  6. identified Jul 10, 2026, 07:34 AM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

  7. identified Jul 10, 2026, 07:34 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing London, UK [THL] - Frankfurt, Germany [FR2] are impacted by this event. Location: London, UK [THL] - Frankfurt, Germany [FR2] Date/Time: FRIDAY 10JUL2026 01:45 EDT (FRIDAY 10JUL2026 05:45 UTC) Reference #: INC31713448 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  8. identified Jul 10, 2026, 07:34 AM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

  9. identified Jul 10, 2026, 07:34 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Basildon, UK [BAS] - Frankfurt, Germany [FR2] are impacted by this event. Location: Basildon, UK [BAS] - Frankfurt, Germany [FR2] Date/Time: FRIDAY 10JUL2026 01:45 EDT (FRIDAY 10JUL2026 05:45 UTC) Reference #: INC31713448 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  10. identified Jul 10, 2026, 07:34 AM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.