Intercontinental Exchange incident
Vendor Mandated Emergency Maintenance: CC63108700: Service Impact: Wireless services: Aurora, IL, USA [AUR] <-> EMEA
Intercontinental Exchange experienced a major incident on July 9, 2026 affecting Wireless: EMEA, lasting 6h 52m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 09, 2026, 05:44 AM UTC
Description of Work: Please be advised that ICE Data Services will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Slough, UK [LD4] - London, UK [THL] will be impacted for the duration of this maintenance event. Location: Slough, UK [LD4] - London, UK [THL] Window Start Date/Time: FRIDAY 10JUL2026 18:15 EDT (FRIDAY 10JUL2026 22:15 UTC) Window End Date/Time: FRIDAY 10JUL2026 19:59 EDT (FRIDAY 10JUL2026 23:59 UTC) Reference #: CHG1455754 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions
- identified Jul 09, 2026, 10:48 AM UTC
UPDATE:Service remains impacted due to weather. Further updates will be provided as they are received.
- identified Jul 09, 2026, 12:04 PM UTC
UPDATE:Service remains impacted due to weather. Further updates will be provided as they are received.
- identified Jul 09, 2026, 12:04 PM UTC
UPDATE:Service remains impacted due to weather. Further updates will be provided as they are received.
- identified Jul 09, 2026, 05:40 PM UTC
Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact:Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted:Wireless services traversing Aurora, IL, USA [AUR] - EMEA will be impacted for the duration of this maintenance event. Location:Aurora, IL, USA [AUR] - EMEA Window Start Date/Time:THURSDAY 09JUL2026 17:00 EDT (THURSDAY 09JUL2026 21:00 UTC) Window End Date/Time:THURSDAY 09JUL2026 18:00 EDT (THURSDAY 09JUL2026 22:00 UTC) Reference #:CC63108700 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting:www.ice.com/subscriptions