Intercontinental Exchange incident
Investor Pricing Delays in ICE PPE - 07/08/26 - UPDATE
Intercontinental Exchange experienced a major incident on July 8, 2026 affecting ICE Product and Pricing Engine, lasting 1h 56m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 01, 2026, 06:52 PM UTC
It has come to our attention that FHLB Dallas does not use all the same Loan Amount Base Rate buckets as all the other FHLB Banks. Code has been put in place to accommodate the difference in the Dallas rate sheet loan amount buckets and other rate sheets. Please follow the instructions below startingJuly 2, 2026to get the loan amount buckets pricing without errors. From the Admin Dashboard, your PPE Admin must check the "Dallas PFI Pricing" Investor Settings under the FHLB Retained and/or FHLB Released. Knowledge Article #000116750
- identified Jul 08, 2026, 01:34 PM UTC
Pricing for some Investors may be delayed in ICE PPE. We are in the process of investigating and will update.
- identified Jul 08, 2026, 01:34 PM UTC
**UPDATE** We are still investigating. Pricing for some Investors may be delayed in ICE PPE. We are in the process of investigating and will update.
- identified Jul 08, 2026, 01:34 PM UTC
**UPDATE** We are still investigating. **UPDATE** We are still investigating. Pricing for some Investors may be delayed in ICE PPE. We are in the process of investigating and will update.
- identified Jul 08, 2026, 01:34 PM UTC
**UPDATE** Pricing is available for any Investor that has previously priced earlier. All other Investors are starting to price in ICE PPE. We are cautiously monitoring all pricing. We will continue to update. **UPDATE** We are still investigating. **UPDATE** We are still investigating. Pricing for some Investors may be delayed in ICE PPE. We are in the process of investigating and will update.