Vendor Mandated Maintenance: CC63092192: Service Impact: B side services: Bergamo, Italy [IT3] <-> Milan, Italy [BT2]

Update timeline

1. identified Jul 03, 2026, 10:28 AM UTC

   Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: A side services traversing Hong Kong [HK1] - Frankfurt, Germany [FR2] are impacted by this event. Services Not Impacted: B side services traversing Hong Kong [HK1] - Frankfurt, Germany [FR2] are not impacted by this event. Location: Hong Kong [HK1] - Frankfurt, Germany [FR2] Window Start Date/Time: SATURDAY 04JUL2026 01:00 EDT (SATURDAY 04JUL2026 05:00 UTC) Window End Date/Time: SATURDAY 04JUL2026 03:00 EDT (SATURDAY 04JUL2026 07:00 UTC) Reference #: CC62946854 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

2. identified Jul 03, 2026, 11:07 AM UTC

   Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: A side services traversing Frankfurt, Germany [FR2] - Hong Kong [HK1] are impacted by this event. Services Not Impacted: B side services traversing Frankfurt, Germany [FR2] - Hong Kong [HK1] are not impacted by this event. Location: Frankfurt, Germany [FR2] - Hong Kong [HK1] Window Start Date/Time: THURSDAY 23JUL2026 12:20 EDT (THURSDAY 23JUL2026 16:20 UTC) Window End Date/Time: THURSDAY 23JUL2026 16:20 EDT (THURSDAY 23JUL2026 20:20 UTC) Reference #: CC62946582 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

3. identified Jul 03, 2026, 12:19 PM UTC

   Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: B side services traversing Bergamo, Italy [IT3] - Milan, Italy [BT2] are impacted by this event. Services Not Impacted: A side services traversing Bergamo, Italy [IT3] - Milan, Italy [BT2] are not impacted by this event. Location: Bergamo, Italy [IT3] - Milan, Italy [BT2] Window Start Date/Time: FRIDAY 17JUL2026 17:00 EDT (FRIDAY 17JUL2026 21:00 UTC) Window End Date/Time: SATURDAY 18JUL2026 01:00 EDT (SATURDAY 18JUL2026 05:00 UTC) Reference #: CC62945231 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

4. identified Jul 05, 2026, 11:38 PM UTC

   Description of Work: Please be advised that ICE Data Services will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: A side services traversing Bergamo, Italy [IT3] will be impacted for the duration of this maintenance event. Services Not Impacted: B side services traversing Bergamo, Italy [IT3] will not be impacted for the duration of this maintenance event. Location: Bergamo, Italy [IT3] Window Start Date/Time: FRIDAY 17JUL2026 21:30 EDT (SATURDAY 18JUL2026 01:30 UTC) Window End Date/Time: SATURDAY 18JUL2026 01:59 EDT (SATURDAY 18JUL2026 05:59 UTC) Reference #: CHG1453554 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

5. identified Jul 08, 2026, 12:03 PM UTC

   ICE Data Services Network Operations has detected a service event as per below details: Service Event Details: Impact: Loss of data flow, switch hits and/or increased latency. Services Impacted: B side services traversing Bergamo, Italy [IT3] - Milan, Italy [BT2] are impacted by this event. Services Not Impacted: A side services traversing Bergamo, Italy [IT3] - Milan, Italy [BT2] are not impacted by this event. Location: Bergamo, Italy [IT3] - Milan, Italy [BT2] Date/Time: WEDNESDAY 08JUL2026 07:48 EDT (WEDNESDAY 08JUL2026 11:48 UTC) Reference #: INC31604505 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

6. identified Jul 08, 2026, 12:03 PM UTC

   UPDATE:Restoration efforts are ongoing. No ETR is currently available. Further updates will be provided as they are received. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

7. identified Jul 08, 2026, 12:03 PM UTC

   UPDATE: Restoration efforts are ongoing. No ETR is currently available. Further updates will be provided as they are received.

8. identified Jul 08, 2026, 12:03 PM UTC

   UPDATE: Restoration efforts are ongoing. The current ETR is 17:00 ET. Further updates will be provided as they are received.

9. identified Jul 08, 2026, 12:43 PM UTC

   Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: A side services traversing Frankfurt, Germany [FR2] - Bergamo, Italy [IT3] are impacted by this event. Services Not Impacted: B side services traversing Frankfurt, Germany [FR2] - Bergamo, Italy [IT3] are not impacted by this event. Location: Frankfurt, Germany [FR2] - Bergamo, Italy [IT3] Window Start Date/Time: FRIDAY 24JUL2026 17:00 EDT (FRIDAY 24JUL2026 21:00 UTC) Window End Date/Time: FRIDAY 24JUL2026 23:00 EDT (SATURDAY 25JUL2026 03:00 UTC) Reference #: CC63053975 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

10. identified Jul 08, 2026, 03:10 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: A side services traversing Frankfurt, Germany [FR2] - Hong Kong [HK1] are impacted by this event. Services Not Impacted: B side services traversing Frankfurt, Germany [FR2] - Hong Kong [HK1] are not impacted by this event. Location: Frankfurt, Germany [FR2] - Hong Kong [HK1] Window Start Date/Time: WEDNESDAY 05AUG2026 19:00 EDT (WEDNESDAY 05AUG2026 23:00 UTC) Window End Date/Time: WEDNESDAY 05AUG2026 21:00 EDT (THURSDAY 06AUG2026 01:00 UTC) Reference #: CC62866492 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

11. identified Jul 09, 2026, 11:25 AM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: B side services traversing Bergamo, Italy [IT3] - Milan, Italy [BT2] are impacted by this event. Services Not Impacted: A side services traversing Bergamo, Italy [IT3] - Milan, Italy [BT2] are not impacted by this event. Location: Bergamo, Italy [IT3] - Milan, Italy [BT2] Window Start Date/Time: MONDAY 13JUL2026 17:00 EDT (MONDAY 13JUL2026 21:00 UTC) Window End Date/Time: TUESDAY 14JUL2026 00:00 EDT (TUESDAY 14JUL2026 04:00 UTC) Reference #: CC63092192 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions