Service Advisory: INC31447339: Service Impact: B side services: New York, NY, USA [111 8th] <-> Singapore, SG [SG2]

Update timeline

1. identified Jun 25, 2026, 02:08 PM UTC

   Description of Work: Please be advised that ICE Data Services will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: A side services traversing New York, NY, USA [111 8th] will be impacted for the duration of this maintenance event. Services Not Impacted: B side services traversing New York, NY, USA [111 8th] will not be impacted for the duration of this maintenance event. Location: New York, NY, USA [111 8th] Window Start Date/Time: FRIDAY 26JUN2026 21:05 EDT (SATURDAY 27JUN2026 01:05 UTC) Window End Date/Time: FRIDAY 26JUN2026 23:59 EDT (SATURDAY 27JUN2026 03:59 UTC) Reference #: CHG1447770 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

2. identified Jun 30, 2026, 08:46 PM UTC

   Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: B side services traversing Toronto, Canada [151F] - Chicago, IL, USA [350C] are impacted by this event. Services Not Impacted: A side services traversing Toronto, Canada [151F] - Chicago, IL, USA [350C] are not impacted by this event. Location: Toronto, Canada [151F] - Chicago, IL, USA [350C] Window Start Date/Time: FRIDAY 24JUL2026 00:00 EDT (FRIDAY 24JUL2026 04:00 UTC) Window End Date/Time: FRIDAY 24JUL2026 05:00 EDT (FRIDAY 24JUL2026 09:00 UTC) Reference #: CC62790694 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

3. identified Jul 02, 2026, 11:56 AM UTC

   Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: A side services traversing Chicago, IL, USA [350C] - Tokyo, Japan [TY3] are impacted by this event. Services Not Impacted: B side services traversing Chicago, IL, USA [350C] - Tokyo, Japan [TY3] are not impacted by this event. Location: Chicago, IL, USA [350C] - Tokyo, Japan [TY3] Window Start Date/Time: WEDNESDAY 08JUL2026 03:00 EDT (WEDNESDAY 08JUL2026 07:00 UTC) Window End Date/Time: WEDNESDAY 08JUL2026 09:00 EDT (WEDNESDAY 08JUL2026 13:00 UTC) Reference #: CC62847779 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

4. identified Jul 03, 2026, 07:11 AM UTC

   Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: A side services traversing Chicago, IL, USA [350C] - Tokyo, Japan [TY3] are impacted by this event. Services Not Impacted: B side services traversing Chicago, IL, USA [350C] - Tokyo, Japan [TY3] are not impacted by this event. Location: Chicago, IL, USA [350C] - Tokyo, Japan [TY3] Window Start Date/Time: SATURDAY 11JUL2026 00:00 EDT (SATURDAY 11JUL2026 04:00 UTC) Window End Date/Time: SATURDAY 11JUL2026 09:00 EDT (SATURDAY 11JUL2026 13:00 UTC) Reference #: CC62942800 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

5. identified Jul 04, 2026, 12:09 AM UTC

   ICE Data Services Network Operations has detected a service event as per below details: Service Event Details: Impact: Loss of data flow, switch hits and/or increased latency. Services Impacted: B side services traversing New York, NY, USA [111 8th] - Singapore, SG [SG2] are impacted by this event. Services Not Impacted: A side services traversing New York, NY, USA [111 8th] - Singapore, SG [SG2] are not impacted by this event. Location: New York, NY, USA [111 8th] - Singapore, SG [SG2] Date/Time: FRIDAY 03JUL2026 16:00 EDT (FRIDAY 03JUL2026 20:00 UTC) Reference #: INC31447339 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

6. identified Jul 04, 2026, 12:09 AM UTC

   UPDATE: Restoration efforts are ongoing. No ETR is currently available. Further updates will be provided as they are received.