Service Advisory: INC31329620: Service Impact: A side services: Hong Kong [CS2]

Update timeline

1. identified Jun 28, 2026, 02:04 AM UTC

   Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: A side services traversing Hong Kong [HK1] - Frankfurt, Germany [FR2] are impacted by this event. Services Not Impacted: B side services traversing Hong Kong [HK1] - Frankfurt, Germany [FR2] are not impacted by this event. Location: Hong Kong [HK1] - Frankfurt, Germany [FR2] Window Start Date/Time: SUNDAY 28JUN2026 00:00 EDT (SUNDAY 28JUN2026 04:00 UTC) Window End Date/Time: SUNDAY 28JUN2026 08:00 EDT (SUNDAY 28JUN2026 12:00 UTC) Reference #: CC62758175 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

2. identified Jun 29, 2026, 04:31 AM UTC

   Description of Work: Please be advised that ICE Data Services will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: B side services traversing Kuala Lumpur, Malaysia [AIM] will be impacted for the duration of this maintenance event. Services Not Impacted: A side services traversing Kuala Lumpur, Malaysia [AIM] will not be impacted for the duration of this maintenance event. Location: Kuala Lumpur, Malaysia [BMY] Window Start Date/Time: FRIDAY 10JUL2026 21:00 EDT (SATURDAY 11JUL2026 01:00 UTC) Window End Date/Time: SATURDAY 11JUL2026 03:00 EDT (SATURDAY 11JUL2026 07:00 UTC) Reference #: CHG1449651 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

3. identified Jun 29, 2026, 05:05 AM UTC

   Description of Work: Please be advised that ICE Data Services will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: B side services traversing Sydney, Australia [ALC] will be impacted for the duration of this maintenance event. Services Not Impacted: A side services traversing Sydney, Australia [ALC] will not be impacted for the duration of this maintenance event. Location: Sydney, Australia [ALC] Window Start Date/Time: SATURDAY 11JUL2026 19:05 EDT (SATURDAY 11JUL2026 23:05 UTC) Window End Date/Time: SUNDAY 12JUL2026 19:59 EDT (SUNDAY 12JUL2026 23:59 UTC) Reference #: CHG1449658 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

4. identified Jun 30, 2026, 01:56 AM UTC

   Description of Work: Please be advised that ICE Data Services will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: A side services traversing Kuala Lumpur, Malaysia [BMY] will be impacted for the duration of this maintenance event. Services Not Impacted: B side services traversing Kuala Lumpur, Malaysia [BMY] will not be impacted for the duration of this maintenance event. Location: Kuala Lumpur, Malaysia [BMY] Window Start Date/Time: FRIDAY 17JUL2026 21:00 EDT (SATURDAY 18JUL2026 01:00 UTC) Window End Date/Time: SATURDAY 18JUL2026 03:00 EDT (SATURDAY 18JUL2026 07:00 UTC) Reference #: CHG1449660 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

5. identified Jul 01, 2026, 08:24 PM UTC

   ICE Data Services Network Operations has detected a service event as per below details: Service Event Details: Impact: Loss of data flow, switch hits and/or increased latency. Services Impacted: A side services traversing Hong Kong [CS2] are impacted by this event. Services Not Impacted: B side services traversing Hong Kong [CS2] are not impacted by this event. Location: Hong Kong [CS2] Date/Time: WEDNESDAY 01JUL2026 15:58 EDT (WEDNESDAY 01JUL2026 19:58 UTC) Reference #: INC31329620 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions