Intercontinental Exchange incident
Intermittent timeout errors when utilizing TQL Services
Intercontinental Exchange experienced a major incident on July 1, 2026 affecting TQL Encompass Service, lasting 13d 4h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 01, 2026, 03:50 PM UTC
We are aware of an issue causing intermittent timeout errors when utilizing TQL Services. Our team has identified the cause and a fix is scheduled to be deployed this weekend. We expect services to be operating normally Monday morning, July 6th. If you have any questions or require assistance, please contact Support.
- identified Jul 01, 2026, 03:50 PM UTC
We are aware of an issue causing intermittent timeout errors when utilizing TQL Services. Our team has identified the cause and a fix is scheduled to be deployed this weekend. We expect services to be operating normally Monday morning, July 13th. If you have any questions or require assistance, please contact Support.
- identified Jul 01, 2026, 03:50 PM UTC
We are aware of an issue causing intermittent timeout errors when utilizing TQL Services. Our team has identified the cause and a fix is scheduled for tonight. We expect services to be operating normally Firday morning, July 10. If you have any questions or require assistance, please contact Support.
- identified Jul 01, 2026, 03:50 PM UTC
We are aware of an issue causing intermittent timeout errors when utilizing TQL Services. Our team has identified the cause and a fix is scheduled for this weekend. We expect services to be operating normally Monday morning, July 13. If you have any questions or require assistance, please contact Support.