Service Advisory: INC31129562: Service Impact: B side services: Bergamo, Italy [IT3] <-> Milan, Italy [BT2]

Update timeline

1. identified Jun 25, 2026, 10:54 AM UTC

   Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: A side services traversing Hong Kong [HK1] - Frankfurt, Germany [FR2] are impacted by this event. Services Not Impacted: B side services traversing Hong Kong [HK1] - Frankfurt, Germany [FR2] are not impacted by this event. Location: Hong Kong [HK1] - Frankfurt, Germany [FR2] Window Start Date/Time: MONDAY 29JUN2026 00:15 EDT (MONDAY 29JUN2026 04:15 UTC) Window End Date/Time: MONDAY 29JUN2026 02:15 EDT (MONDAY 29JUN2026 06:15 UTC) Reference #: CC62501816 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

2. identified Jun 25, 2026, 02:12 PM UTC

   Description of Work: Please be advised that ICE Data Services will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: A side services traversing London, UK [IX1] will be impacted for the duration of this maintenance event. Services Not Impacted: B side services traversing London, UK [IX1] will not be impacted for the duration of this maintenance event. Location: London, UK [IX1] Window Start Date/Time: SATURDAY 11JUL2026 18:00 EDT (SATURDAY 11JUL2026 22:00 UTC) Window End Date/Time: SUNDAY 12JUL2026 02:00 EDT (SUNDAY 12JUL2026 06:00 UTC) Reference #: CHG1447233 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

3. identified Jun 25, 2026, 03:34 PM UTC

   Description of Work: Please be advised that ICE Data Services will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: B side services traversing Slough, UK [LD4] will be impacted for the duration of this maintenance event. Services Not Impacted: A side services traversing Slough, UK [LD4] will not be impacted for the duration of this maintenance event. Location: Slough, UK [LD4] Window Start Date/Time: SATURDAY 18JUL2026 18:00 EDT (SATURDAY 18JUL2026 22:00 UTC) Window End Date/Time: SUNDAY 19JUL2026 02:00 EDT (SUNDAY 19JUL2026 06:00 UTC) Reference #: CHG1448164 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

4. identified Jun 26, 2026, 01:05 PM UTC

   Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: A side services traversing Frankfurt, Germany [FR2] - Hong Kong [HK1] are impacted by this event. Services Not Impacted: B side services traversing Frankfurt, Germany [FR2] - Hong Kong [HK1] are not impacted by this event. Location: Frankfurt, Germany [FR2] - Hong Kong [HK1] Window Start Date/Time: MONDAY 06JUL2026 14:15 EDT (MONDAY 06JUL2026 18:15 UTC) Window End Date/Time: MONDAY 06JUL2026 15:15 EDT (MONDAY 06JUL2026 19:15 UTC) Reference #: CC62652514 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

5. identified Jun 27, 2026, 02:07 AM UTC

   ICE Data Services Network Operations has detected a service event as per below details: Service Event Details: Impact: Loss of data flow, switch hits and/or increased latency. Services Impacted: B side services traversing Bergamo, Italy [IT3] - Milan, Italy [BT2] are impacted by this event. Services Not Impacted: A side services traversing Bergamo, Italy [IT3] - Milan, Italy [BT2] are not impacted by this event. Location: Bergamo, Italy [IT3] - Milan, Italy [BT2] Date/Time: FRIDAY 26JUN2026 21:33 EDT (SATURDAY 27JUN2026 01:33 UTC) Reference #: INC31129562 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions