Service Advisory: INC31081231: Service Impact: Wireless Degradation: Aurora, IL, USA [AUR] <-> Carteret, NJ, USA [CAR]

Update timeline

1. identified Jun 25, 2026, 04:13 AM UTC

   Description of Work: Please be advised that ICE Data Services will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Toronto, Canada [TMX/TSX] - NJ Metro will be impacted for the duration of this maintenance event. Location: Toronto, Canada [TMX/TSX] - NJ Metro Window Start Date/Time: FRIDAY 26JUN2026 20:05 EDT (SATURDAY 27JUN2026 00:05 UTC) Window End Date/Time: FRIDAY 26JUN2026 23:59 EDT (SATURDAY 27JUN2026 03:59 UTC) Reference #: CHG1447430 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

2. identified Jun 25, 2026, 04:08 PM UTC

   Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Toronto, Canada [TR2] - Secaucus, NJ, USA [NY4] will be impacted for the duration of this maintenance event. Location: Toronto, Canada [TR2] - Secaucus, NJ, USA [NY4] Window Start Date/Time: SATURDAY 27JUN2026 08:00 EDT (SATURDAY 27JUN2026 12:00 UTC) Window End Date/Time: SATURDAY 27JUN2026 14:00 EDT (SATURDAY 27JUN2026 18:00 UTC) Reference #: CC62702581 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

3. identified Jun 25, 2026, 08:32 PM UTC

   Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact:Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted:Wireless services traversing Aurora, IL, USA [AUR] - Mahwah, NJ, USA [MAH] will be impacted for the duration of this maintenance event. Location:Aurora, IL, USA [AUR] - Mahwah, NJ, USA [MAH] Window Start Date/Time:THURSDAY 25JUN2026 17:00 EDT (THURSDAY 25JUN2026 21:00 UTC) Window End Date/Time:THURSDAY 25JUN2026 19:00 EDT (THURSDAY 25JUN2026 23:00 UTC) Reference #:CC62712195 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting:www.ice.com/subscriptions

4. identified Jun 25, 2026, 08:32 PM UTC

   Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact:Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted:Wireless services traversing Aurora, IL, USA [AUR] - Carteret, NJ, USA [CAR] will be impacted for the duration of this maintenance event. Location:Aurora, IL, USA [AUR] - Carteret, NJ, USA [CAR] Window Start Date/Time:THURSDAY 25JUN2026 17:00 EDT (THURSDAY 25JUN2026 21:00 UTC) Window End Date/Time:THURSDAY 25JUN2026 19:00 EDT (THURSDAY 25JUN2026 23:00 UTC) Reference #:CC62712219 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting:www.ice.com/subscriptions

5. identified Jun 26, 2026, 08:49 AM UTC

   ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Aurora, IL, USA [AUR] - Carteret, NJ, USA [CAR] are impacted by this event. Location: Aurora, IL, USA [AUR] - Carteret, NJ, USA [CAR] Date/Time: FRIDAY 26JUN2026 04:24 EDT (FRIDAY 26JUN2026 08:24 UTC) Reference #: INC31081231 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions