Intercontinental Exchange incident

Unable to order services from Encompass

Critical Resolved View vendor source →

Intercontinental Exchange experienced a critical incident on June 25, 2026 affecting Encompass Services and Partner Network, lasting 1h 16m. The incident has been resolved; the full update timeline is below.

Started
Jun 25, 2026, 11:08 AM UTC
Resolved
Jun 25, 2026, 12:24 PM UTC
Duration
1h 16m
Detected by Pingoru
Jun 25, 2026, 11:08 AM UTC

Affected components

Encompass Services and Partner Network

Update timeline

  1. identified Jun 25, 2026, 11:08 AM UTC

    We are aware of an issue where users are unable to order services from Encompass. Our team is actively investigating the issue. We will provide updates as more information becomes available.

  2. identified Jun 25, 2026, 11:08 AM UTC

    We are continuing to investigate the issue where users are unable to order services from Encompass. Our team is actively working to identify the root cause and implement a resolution.