Service Advisory: INC30835107: Service Impact: B side services: Singapore, SG [SG2] <-> New York, NY, USA [111 8th]

Update timeline

1. identified Jun 17, 2026, 10:23 AM UTC

   Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: A side services traversing Frankfurt, Germany [FR2] - Hong Kong [HK1] are impacted by this event. Services Not Impacted: B side services traversing Frankfurt, Germany [FR2] - Hong Kong [HK1] are not impacted by this event. Location: Frankfurt, Germany [FR2] - Hong Kong [HK1] Window Start Date/Time: THURSDAY 02JUL2026 01:00 EDT (THURSDAY 02JUL2026 05:00 UTC) Window End Date/Time: THURSDAY 02JUL2026 06:00 EDT (THURSDAY 02JUL2026 10:00 UTC) Reference #: CC62462850 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

2. identified Jun 17, 2026, 11:10 AM UTC

   Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: A side services traversing Singapore, SG [SGX] - Kuala Lumpur, Malaysia [BMY] are impacted by this event. Services Not Impacted: B side services traversing Singapore, SG [SGX] - Kuala Lumpur, Malaysia [BMY] are not impacted by this event. Location: Singapore, SG [SGX] - Kuala Lumpur, Malaysia [BMY] Window Start Date/Time: WEDNESDAY 17JUN2026 12:00 EDT (WEDNESDAY 17JUN2026 16:00 UTC) Window End Date/Time: WEDNESDAY 17JUN2026 18:00 EDT (WEDNESDAY 17JUN2026 22:00 UTC) Reference #: CC61913537 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

3. identified Jun 18, 2026, 09:18 AM UTC

   Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: A side services traversing Chicago, IL, USA [350C] - Tokyo, Japan [TY3] are impacted by this event. Services Not Impacted: B side services traversing Chicago, IL, USA [350C] - Tokyo, Japan [TY3] are not impacted by this event. Location: Chicago, IL, USA [350C] - Tokyo, Japan [TY3] Window Start Date/Time: SUNDAY 28JUN2026 08:00 EDT (SUNDAY 28JUN2026 12:00 UTC) Window End Date/Time: SUNDAY 28JUN2026 18:00 EDT (SUNDAY 28JUN2026 22:00 UTC) Reference #: CC62498609 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

4. identified Jun 21, 2026, 01:24 PM UTC

   Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: A side services traversing Frankfurt, Germany [FR2] - Hong Kong [HK1] are impacted by this event. Services Not Impacted: B side services traversing Frankfurt, Germany [FR2] - Hong Kong [HK1] are not impacted by this event. Location: Frankfurt, Germany [FR2] - Hong Kong [HK1] Window Start Date/Time: TUESDAY 23JUN2026 02:00 EDT (TUESDAY 23JUN2026 06:00 UTC) Window End Date/Time: TUESDAY 23JUN2026 03:00 EDT (TUESDAY 23JUN2026 07:00 UTC) Reference #: CC62342694 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

5. identified Jun 21, 2026, 09:13 PM UTC

   ICE Data Services Network Operations has detected a service event as per below details: Service Event Details: Impact: Loss of data flow, switch hits and/or increased latency. Services Impacted: B side services traversing Singapore, SG [SG2] - New York, NY, USA [111 8th] are impacted by this event. Services Not Impacted: A side services traversing Singapore, SG [SG2] - New York, NY, USA [111 8th] are not impacted by this event. Location: Singapore, SG [SG2] - New York, NY, USA [111 8th] Date/Time: SUNDAY 21JUN2026 16:43 EDT (SUNDAY 21JUN2026 20:43 UTC) Reference #: INC30835107 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions