Service Advisory: INC30835107: Service Impact: B side services: Singapore, SG [SG2] <-> New York, NY, USA [111 8th]

Update timeline

1. identified Jun 15, 2026, 07:48 AM UTC

   Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: B side services traversing Singapore, SG [SG2] - New York, NY, USA [111 8th] are impacted by this event. Services Not Impacted: A side services traversing Singapore, SG [SG2] - New York, NY, USA [111 8th] are not impacted by this event. Location: Singapore, SG [SG2] - New York, NY, USA [111 8th] Window Start Date/Time: TUESDAY 16JUN2026 13:01 EDT (TUESDAY 16JUN2026 17:01 UTC) Window End Date/Time: TUESDAY 16JUN2026 18:00 EDT (TUESDAY 16JUN2026 22:00 UTC) Reference #: CC62256906 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

2. identified Jun 15, 2026, 03:14 PM UTC

   Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: B side services traversing Chicago, IL, USA [350C] - Toronto, Canada [TR2] are impacted by this event. Services Not Impacted: A side services traversing Chicago, IL, USA [350C] - Toronto, Canada [TR2] are not impacted by this event. Location: Chicago, IL, USA [350C] - Toronto, Canada [TR2] Window Start Date/Time: WEDNESDAY 17JUN2026 00:00 EDT (WEDNESDAY 17JUN2026 04:00 UTC) Window End Date/Time: WEDNESDAY 17JUN2026 05:00 EDT (WEDNESDAY 17JUN2026 09:00 UTC) Reference #: CC62351725 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

3. identified Jun 18, 2026, 09:18 AM UTC

   Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: A side services traversing Chicago, IL, USA [350C] - Tokyo, Japan [TY3] are impacted by this event. Services Not Impacted: B side services traversing Chicago, IL, USA [350C] - Tokyo, Japan [TY3] are not impacted by this event. Location: Chicago, IL, USA [350C] - Tokyo, Japan [TY3] Window Start Date/Time: SUNDAY 28JUN2026 08:00 EDT (SUNDAY 28JUN2026 12:00 UTC) Window End Date/Time: SUNDAY 28JUN2026 18:00 EDT (SUNDAY 28JUN2026 22:00 UTC) Reference #: CC62498609 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

4. identified Jun 21, 2026, 09:12 PM UTC

   ICE Data Services Network Operations has detected a service event as per below details: Service Event Details: Impact: Loss of data flow, switch hits and/or increased latency. Services Impacted: B side services traversing Chicago, IL, USA [350C] - New York, NY, USA [111 8th] are impacted by this event. Services Not Impacted: A side services traversing Chicago, IL, USA [350C] - New York, NY, USA [111 8th] are not impacted by this event. Location: Chicago, IL, USA [350C] - New York, NY, USA [111 8th] Date/Time: SUNDAY 21JUN2026 16:43 EDT (SUNDAY 21JUN2026 20:43 UTC) Reference #: INC30835107 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

5. identified Jun 21, 2026, 09:13 PM UTC

   ICE Data Services Network Operations has detected a service event as per below details: Service Event Details: Impact: Loss of data flow, switch hits and/or increased latency. Services Impacted: B side services traversing Singapore, SG [SG2] - New York, NY, USA [111 8th] are impacted by this event. Services Not Impacted: A side services traversing Singapore, SG [SG2] - New York, NY, USA [111 8th] are not impacted by this event. Location: Singapore, SG [SG2] - New York, NY, USA [111 8th] Date/Time: SUNDAY 21JUN2026 16:43 EDT (SUNDAY 21JUN2026 20:43 UTC) Reference #: INC30835107 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions