Intercontinental Exchange incident

Some users unable to login to Encompass smart client

Critical Resolved View vendor source →

Intercontinental Exchange experienced a critical incident on June 16, 2026 affecting Encompass, lasting 1h 1m. The incident has been resolved; the full update timeline is below.

Started
Jun 16, 2026, 12:15 PM UTC
Resolved
Jun 16, 2026, 01:17 PM UTC
Duration
1h 1m
Detected by Pingoru
Jun 16, 2026, 12:15 PM UTC

Affected components

Encompass

Update timeline

  1. identified Jun 16, 2026, 12:15 PM UTC

    We are aware of an issue where some users are experiencing difficulties logging in to the Encompass Smart Client. Our team is actively investigating the issue. We will provide updates as more information becomes available.