Intercontinental Exchange incident

Vendor Mandated Emergency Maintenance: CC62509319: Service Impact: Wireless services: Aurora, IL, USA [AUR] <-> Mahwah, NJ, USA [MAH]

Major Resolved View vendor source →

Intercontinental Exchange experienced a major incident on June 18, 2026 affecting Wireless: Americas (Inter-State), lasting 17h 17m. The incident has been resolved; the full update timeline is below.

Started
Jun 18, 2026, 02:26 PM UTC
Resolved
Jun 19, 2026, 07:44 AM UTC
Duration
17h 17m
Detected by Pingoru
Jun 18, 2026, 02:26 PM UTC

Affected components

Wireless: Americas (Inter-State)

Update timeline

  1. identified Jun 15, 2026, 07:26 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Toronto, Canada [TMX/TSX] - Mahwah, NJ, USA [MAH] will be impacted for the duration of this maintenance event. Location: Toronto, Canada [TMX/TSX] - Mahwah, NJ, USA [MAH] Window Start Date/Time: MONDAY 15JUN2026 19:00 EDT (MONDAY 15JUN2026 23:00 UTC) Window End Date/Time: MONDAY 15JUN2026 20:00 EDT (TUESDAY 16JUN2026 00:00 UTC) Reference #: CC62406480 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  2. identified Jun 15, 2026, 07:27 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Toronto, Canada [TR2] - Mahwah, NJ, USA [MAH] will be impacted for the duration of this maintenance event. Location: Toronto, Canada [TR2] - Mahwah, NJ, USA [MAH] Window Start Date/Time: MONDAY 15JUN2026 19:00 EDT (MONDAY 15JUN2026 23:00 UTC) Window End Date/Time: MONDAY 15JUN2026 20:00 EDT (TUESDAY 16JUN2026 00:00 UTC) Reference #: CC62406480 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  3. identified Jun 15, 2026, 08:41 PM UTC

    UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.

  4. identified Jun 15, 2026, 08:44 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact:Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted:Wireless services traversing Toronto, Canada [TR2] - Mahwah, NJ, USA [MAH] will be impacted for the duration of this maintenance event. Location:Toronto, Canada [TR2] - Mahwah, NJ, USA [MAH] Window Start Date/Time:MONDAY 15JUN2026 17:00 EDT (MONDAY 15JUN2026 21:00 UTC) Window End Date/Time:MONDAY 15JUN2026 20:00 EDT (TUESDAY 16JUN2026 00:00 UTC) Reference #:CC62409240 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting:www.ice.com/subscriptions

  5. identified Jun 15, 2026, 08:44 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact:Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted:Wireless services traversing Markham, Toronto [MCC] - Mahwah, NJ, USA [MAH] will be impacted for the duration of this maintenance event. Location:Markham, Toronto [MCC] - Mahwah, NJ, USA [MAH] Window Start Date/Time:MONDAY 15JUN2026 17:00 EDT (MONDAY 15JUN2026 21:00 UTC) Window End Date/Time:MONDAY 15JUN2026 20:00 EDT (TUESDAY 16JUN2026 00:00 UTC) Reference #:CC62409240 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting:www.ice.com/subscriptions

  6. identified Jun 16, 2026, 06:57 PM UTC

    Description of Work: Please be advised that ICE Data Services will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Toronto, Canada [TMX/TSX] - Mahwah, NJ, USA [MAH] will be impacted for the duration of this maintenance event. Location: Toronto, Canada [TMX/TSX] - Mahwah, NJ, USA [MAH] Window Start Date/Time: TUESDAY 16JUN2026 17:00 EDT (TUESDAY 16JUN2026 21:00 UTC) Window End Date/Time: TUESDAY 16JUN2026 20:00 EDT (WEDNESDAY 17JUN2026 00:00 UTC) Reference #: CC62446015 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  7. identified Jun 16, 2026, 06:57 PM UTC

    Description of Work: Please be advised that ICE Data Services will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Toronto, Canada [TR2] - Mahwah, NJ, USA [MAH] will be impacted for the duration of this maintenance event. Location: Toronto, Canada [TR2] - Mahwah, NJ, USA [MAH] Window Start Date/Time: TUESDAY 16JUN2026 17:00 EDT (TUESDAY 16JUN2026 21:00 UTC) Window End Date/Time: TUESDAY 16JUN2026 20:00 EDT (WEDNESDAY 17JUN2026 00:00 UTC) Reference #: CC62446015 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  8. identified Jun 17, 2026, 10:48 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Toronto, Canada [TR2] - Mahwah, NJ, USA [MAH] will be impacted for the duration of this maintenance event. Location: Toronto, Canada [TR2] - Mahwah, NJ, USA [MAH] Window Start Date/Time: TUESDAY 23JUN2026 19:00 EDT (TUESDAY 23JUN2026 23:00 UTC) Window End Date/Time: TUESDAY 23JUN2026 20:00 EDT (WEDNESDAY 24JUN2026 00:00 UTC) Reference #: CC62488823 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  9. identified Jun 17, 2026, 10:48 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Toronto, Canada [TMX/TSX] - Mahwah, NJ, USA [MAH] will be impacted for the duration of this maintenance event. Location: Toronto, Canada [TMX/TSX] - Mahwah, NJ, USA [MAH] Window Start Date/Time: TUESDAY 23JUN2026 19:00 EDT (TUESDAY 23JUN2026 23:00 UTC) Window End Date/Time: TUESDAY 23JUN2026 20:00 EDT (WEDNESDAY 24JUN2026 00:00 UTC) Reference #: CC62488823 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  10. identified Jun 18, 2026, 12:26 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Aurora, IL, USA [AUR] - NJ Metro are impacted by this event. Location: Aurora, IL, USA [AUR] - NJ Metro Date/Time: WEDNESDAY 17JUN2026 20:04 EDT (THURSDAY 18JUN2026 00:04 UTC) Reference #: INC30718066 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  11. identified Jun 18, 2026, 06:24 AM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact:Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted:Wireless services traversing Toronto, Canada [TMX/TSX] - Mahwah, NJ, USA [MAH] will be impacted for the duration of this maintenance event. Location:Toronto, Canada [TMX/TSX] - Mahwah, NJ, USA [MAH] Window Start Date/Time:THURSDAY 18JUN2026 19:00 EDT (THURSDAY 18JUN2026 23:00 UTC) Window End Date/Time:THURSDAY 18JUN2026 20:00 EDT (FRIDAY 19JUN2026 00:00 UTC) Reference #:CC62486052 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting:www.ice.com/subscriptions

  12. identified Jun 18, 2026, 06:25 AM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact:Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted:Wireless services traversing Toronto, Canada [TR2] - Mahwah, NJ, USA [MAH] will be impacted for the duration of this maintenance event. Location:Toronto, Canada [TR2] - Mahwah, NJ, USA [MAH] Window Start Date/Time:THURSDAY 18JUN2026 19:00 EDT (THURSDAY 18JUN2026 23:00 UTC) Window End Date/Time:THURSDAY 18JUN2026 20:00 EDT (FRIDAY 19JUN2026 00:00 UTC) Reference #:CC62486052 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting:www.ice.com/subscriptions

  13. identified Jun 18, 2026, 06:39 AM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact:Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted:Wireless services traversing Toronto, Canada [TMX/TSX] - Mahwah, NJ, USA [MAH] will be impacted for the duration of this maintenance event. Location:Toronto, Canada [TMX/TSX] - Mahwah, NJ, USA [MAH] Window Start Date/Time:THURSDAY 18JUN2026 17:00 EDT (THURSDAY 18JUN2026 21:00 UTC) Window End Date/Time:THURSDAY 18JUN2026 18:00 EDT (THURSDAY 18JUN2026 22:00 UTC) Reference #:CC62486155 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting:www.ice.com/subscriptions

  14. identified Jun 18, 2026, 06:39 AM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact:Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted:Wireless services traversing Toronto, Canada [TR2] - Mahwah, NJ, USA [MAH] will be impacted for the duration of this maintenance event. Location:Toronto, Canada [TR2] - Mahwah, NJ, USA [MAH] Window Start Date/Time:THURSDAY 18JUN2026 17:00 EDT (THURSDAY 18JUN2026 21:00 UTC) Window End Date/Time:THURSDAY 18JUN2026 18:00 EDT (THURSDAY 18JUN2026 22:00 UTC) Reference #:CC62486155 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting:www.ice.com/subscriptions

  15. identified Jun 18, 2026, 10:08 AM UTC

    ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Markham, Toronto [MCC] - NJ Metro are impacted by this event. Location: Markham, Toronto [MCC] - NJ Metro Date/Time: THURSDAY 18JUN2026 04:53 EDT (THURSDAY 18JUN2026 08:53 UTC) Reference #: INC30731043 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

  16. identified Jun 18, 2026, 11:53 AM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact:Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted:Wireless services traversing Aurora, IL, USA [AUR] - Mahwah, NJ, USA [MAH] will be impacted for the duration of this maintenance event. Location:Aurora, IL, USA [AUR] - Mahwah, NJ, USA [MAH] Window Start Date/Time:THURSDAY 18JUN2026 17:00 EDT (THURSDAY 18JUN2026 21:00 UTC) Window End Date/Time:THURSDAY 18JUN2026 19:00 EDT (THURSDAY 18JUN2026 23:00 UTC) Reference #:CC62505658 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting:www.ice.com/subscriptions

  17. identified Jun 18, 2026, 02:26 PM UTC

    Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact:Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted:Wireless services traversing Aurora, IL, USA [AUR] - Mahwah, NJ, USA [MAH] will be impacted for the duration of this maintenance event. Location:Aurora, IL, USA [AUR] - Mahwah, NJ, USA [MAH] Window Start Date/Time:THURSDAY 18JUN2026 09:10 EDT (THURSDAY 18JUN2026 13:10 UTC) Window End Date/Time:THURSDAY 18JUN2026 12:00 EDT (THURSDAY 18JUN2026 16:00 UTC) Reference #:CC62509319 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting:www.ice.com/subscriptions