Service Advisory: INC30587662: Service Impact: Wireless Down: Markham, Toronto [MCC] <-> Mahwah, NJ, USA [MAH]

Update timeline

1. identified Jun 15, 2026, 07:16 PM UTC

   Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Aurora, IL, USA [AUR] - Secaucus, NJ, USA [NY4] will be impacted for the duration of this maintenance event. Location: Aurora, IL, USA [AUR] - Secaucus, NJ, USA [NY4] Window Start Date/Time: MONDAY 15JUN2026 17:00 EDT (MONDAY 15JUN2026 21:00 UTC) Window End Date/Time: MONDAY 15JUN2026 18:00 EDT (MONDAY 15JUN2026 22:00 UTC) Reference #: CC62406702 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

2. identified Jun 15, 2026, 07:26 PM UTC

   Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Toronto, Canada [TMX/TSX] - Mahwah, NJ, USA [MAH] will be impacted for the duration of this maintenance event. Location: Toronto, Canada [TMX/TSX] - Mahwah, NJ, USA [MAH] Window Start Date/Time: MONDAY 15JUN2026 19:00 EDT (MONDAY 15JUN2026 23:00 UTC) Window End Date/Time: MONDAY 15JUN2026 20:00 EDT (TUESDAY 16JUN2026 00:00 UTC) Reference #: CC62406480 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

3. identified Jun 15, 2026, 07:27 PM UTC

   Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Toronto, Canada [TR2] - Mahwah, NJ, USA [MAH] will be impacted for the duration of this maintenance event. Location: Toronto, Canada [TR2] - Mahwah, NJ, USA [MAH] Window Start Date/Time: MONDAY 15JUN2026 19:00 EDT (MONDAY 15JUN2026 23:00 UTC) Window End Date/Time: MONDAY 15JUN2026 20:00 EDT (TUESDAY 16JUN2026 00:00 UTC) Reference #: CC62406480 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

4. identified Jun 15, 2026, 08:07 PM UTC

   ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow Services Impacted: Wireless data services traversing Toronto, Canada [TR2] - Mahwah, NJ, USA [MAH] are impacted by this event. Location: Toronto, Canada [TR2] - Mahwah, NJ, USA [MAH] Date/Time: MONDAY 15JUN2026 14:25 EDT (MONDAY 15JUN2026 18:25 UTC) Reference #: INC30587662 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

5. identified Jun 15, 2026, 08:07 PM UTC

   ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow Services Impacted: Wireless data services traversing Markham, Toronto [MCC] - Mahwah, NJ, USA [MAH] are impacted by this event. Location: Markham, Toronto [MCC] - Mahwah, NJ, USA [MAH] Date/Time: MONDAY 15JUN2026 14:25 EDT (MONDAY 15JUN2026 18:25 UTC) Reference #: INC30587662 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions