Service Advisory: INC30530095: Service Impact: Wireless Degradation: Slough, UK [LD4] <-> Bergamo, Italy [IT3]

Update timeline

1. identified Jun 11, 2026, 04:15 AM UTC

   Description of Work: Please be advised that ICE Data Services will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: B side services traversing Slough, UK [LD4] - London, UK [IX1] will be impacted for the duration of this maintenance event. Services Not Impacted: A side services traversing Slough, UK [LD4] - London, UK [IX1] will not be impacted for the duration of this maintenance event. Location: Slough, UK [LD4] - London, UK [IX1] Window Start Date/Time: THURSDAY 11JUN2026 16:00 EDT (THURSDAY 11JUN2026 20:00 UTC) Window End Date/Time: THURSDAY 11JUN2026 18:59 EDT (THURSDAY 11JUN2026 22:59 UTC) Reference #: CHG1438001 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

2. identified Jun 11, 2026, 04:56 AM UTC

   Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: B side services traversing New York, NY, USA [111 8th] - London, UK [LON1] are impacted by this event. Services Not Impacted: A side services traversing New York, NY, USA [111 8th] - London, UK [LON1] are not impacted by this event. Location: New York, NY, USA [111 8th] - London, UK [LON1] Window Start Date/Time: SATURDAY 13JUN2026 00:00 EDT (SATURDAY 13JUN2026 04:00 UTC) Window End Date/Time: SATURDAY 13JUN2026 08:00 EDT (SATURDAY 13JUN2026 12:00 UTC) Reference #: CC62216536 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

3. identified Jun 11, 2026, 03:21 PM UTC

   Description of Work: Please be advised that ICE Data Services will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: A side services traversing Frankfurt, Germany [FR2] will be impacted for the duration of this maintenance event. Services Not Impacted: B side services traversing Frankfurt, Germany [FR2] will not be impacted for the duration of this maintenance event. Location: Frankfurt, Germany [FR2] Window Start Date/Time: SATURDAY 11JUL2026 05:00 EDT (SATURDAY 11JUL2026 09:00 UTC) Window End Date/Time: SATURDAY 11JUL2026 08:00 EDT (SATURDAY 11JUL2026 12:00 UTC) Reference #: CHG1437559 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

4. identified Jun 13, 2026, 08:49 PM UTC

   ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing London, UK [THL] - Bergamo, Italy [IT3] are impacted by this event. Location: London, UK [THL] - Bergamo, Italy [IT3] Date/Time: SATURDAY 13JUN2026 16:08 EDT (SATURDAY 13JUN2026 20:08 UTC) Reference #: INC30530095 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

5. identified Jun 13, 2026, 08:49 PM UTC

   ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Slough, UK [LD4] - Bergamo, Italy [IT3] are impacted by this event. Location: Slough, UK [LD4] - Bergamo, Italy [IT3] Date/Time: SATURDAY 13JUN2026 16:08 EDT (SATURDAY 13JUN2026 20:08 UTC) Reference #: INC30530095 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions