Intercontinental Exchange incident
Service Advisory: INC30460725: Service Impact: Wireless Degradation: London, UK [THL] <-> Bergamo, Italy [IT3]
Intercontinental Exchange is currently experiencing a major incident affecting Wireless: EMEA, which began 12h ago. The vendor's full update timeline is below.
Affected components
Update timeline
- identified Jun 11, 2026, 08:02 PM UTC
Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Basildon, UK [BAS] - London, UK [THL] will be impacted for the duration of this maintenance event. Location: Basildon, UK [BAS] - London, UK [THL] Window Start Date/Time: SUNDAY 14JUN2026 05:00 EDT (SUNDAY 14JUN2026 09:00 UTC) Window End Date/Time: SUNDAY 14JUN2026 15:00 EDT (SUNDAY 14JUN2026 19:00 UTC) Reference #: CC62322501 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions
- identified Jun 11, 2026, 08:02 PM UTC
Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Basildon, UK [BAS] - Bergamo, Italy [IT3] will be impacted for the duration of this maintenance event. Location: Basildon, UK [BAS] - Bergamo, Italy [IT3] Window Start Date/Time: SUNDAY 14JUN2026 05:00 EDT (SUNDAY 14JUN2026 09:00 UTC) Window End Date/Time: SUNDAY 14JUN2026 15:00 EDT (SUNDAY 14JUN2026 19:00 UTC) Reference #: CC62322501 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions
- identified Jun 11, 2026, 08:32 PM UTC
Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Slough, UK [LD4] - London, UK [THL] will be impacted for the duration of this maintenance event. Location: Slough, UK [LD4] - London, UK [THL] Window Start Date/Time: SATURDAY 13JUN2026 04:00 EDT (SATURDAY 13JUN2026 08:00 UTC) Window End Date/Time: SATURDAY 13JUN2026 13:00 EDT (SATURDAY 13JUN2026 17:00 UTC) Reference #: CC62246549 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions
- identified Jun 12, 2026, 12:07 AM UTC
UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.
- identified Jun 12, 2026, 12:07 AM UTC
UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.