Intercontinental Exchange incident

Document Conversion Attachment Error

Major Resolved View vendor source →

Intercontinental Exchange experienced a major incident on June 10, 2026 affecting Encompass Services and Partner Network, lasting 17h 12m. The incident has been resolved; the full update timeline is below.

Started
Jun 10, 2026, 03:50 PM UTC
Resolved
Jun 11, 2026, 09:02 AM UTC
Duration
17h 12m
Detected by Pingoru
Jun 10, 2026, 03:50 PM UTC

Affected components

Encompass Services and Partner Network

Update timeline

  1. identified Jun 10, 2026, 03:50 PM UTC

    We are investigating reports related to 'WinAPI error code 193' and attachment failures during Document Conversion after running legacy integrations. Our teams are actively investigating the cause and will provide updates as more information becomes available.

  2. identified Jun 10, 2026, 03:50 PM UTC

    We have identified an issue introduced in the Encompass SmartClient 26.1.0.4 Critical Patch release the night of 6/9/2026, which introduced failures during Document Conversion after running legacy integrations. We are evaluating a permanent resolution for this now. As an immediate workaround for this issue, rolling back the 26.1.0.4 client side update within Admin Tools Version Manager will resolve this issue.