Vendor Mandated Maintenance: CC62077213: Service Impact: A side services: Chicago, IL, USA [350C] <-> Tokyo, Japan [TY3]

Update timeline

1. identified Jun 08, 2026, 10:08 AM UTC

   Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: A side services traversing Newark, NJ, USA [165H] - Paris, France [PAR2] are impacted by this event. Services Not Impacted: B side services traversing Newark, NJ, USA [165H] - Paris, France [PAR2] are not impacted by this event. Location: Newark, NJ, USA [165H] - Paris, France [PAR2] Window Start Date/Time: MONDAY 08JUN2026 16:00 EDT (MONDAY 08JUN2026 20:00 UTC) Window End Date/Time: MONDAY 08JUN2026 22:00 EDT (TUESDAY 09JUN2026 02:00 UTC) Reference #: CC62140976 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

2. identified Jun 08, 2026, 04:32 PM UTC

   Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: A side services traversing Newark, NJ, USA [165H] - Paris, France [PAR2] are impacted by this event. Services Not Impacted: B side services traversing Newark, NJ, USA [165H] - Paris, France [PAR2] are not impacted by this event. Location: Newark, NJ, USA [165H] - Paris, France [PAR2] Window Start Date/Time: WEDNESDAY 10JUN2026 16:00 EDT (WEDNESDAY 10JUN2026 20:00 UTC) Window End Date/Time: THURSDAY 11JUN2026 00:00 EDT (THURSDAY 11JUN2026 04:00 UTC) Reference #: CC62193817 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

3. identified Jun 08, 2026, 08:58 PM UTC

   Description of Work: Please be advised that ICE Data Services will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: A side services traversing New York, NY, USA [111 8th] - Carteret, NJ, USA [CAR] will be impacted for the duration of this maintenance event. Services Not Impacted: B side services traversing New York, NY, USA [111 8th] - Carteret, NJ, USA [CAR] will not be impacted for the duration of this maintenance event. Location: New York, NY, USA [111 8th] - Carteret, NJ, USA [CAR] Window Start Date/Time: WEDNESDAY 10JUN2026 21:05 EDT (THURSDAY 11JUN2026 01:05 UTC) Window End Date/Time: WEDNESDAY 10JUN2026 23:59 EDT (THURSDAY 11JUN2026 03:59 UTC) Reference #: CHG1436368 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

4. identified Jun 09, 2026, 09:20 AM UTC

   Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: A side services traversing Chicago, IL, USA [350C] - New York, NY, USA [111 8th] are impacted by this event. Services Not Impacted: B side services traversing Chicago, IL, USA [350C] - New York, NY, USA [111 8th] are not impacted by this event. Location: Chicago, IL, USA [350C] - New York, NY, USA [111 8th] Window Start Date/Time: SUNDAY 28JUN2026 20:00 EDT (MONDAY 29JUN2026 00:00 UTC) Window End Date/Time: MONDAY 29JUN2026 05:00 EDT (MONDAY 29JUN2026 09:00 UTC) Reference #: CC62193596 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

5. identified Jun 10, 2026, 03:57 PM UTC

   ICE Data Services Network Operations has detected a service event as per below details: Service Event Details: Impact: Loss of data flow, switch hits and/or increased latency. Services Impacted: B side services traversing Toronto, Canada [TR1] - Chicago, IL, USA [350C] are impacted by this event. Services Not Impacted: A side services traversing Toronto, Canada [TR1] - Chicago, IL, USA [350C] are not impacted by this event. Location: Toronto, Canada [TR1] - Chicago, IL, USA [350C] Date/Time: WEDNESDAY 10JUN2026 10:57 EDT (WEDNESDAY 10JUN2026 14:57 UTC) Reference #: INC30368155 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

6. identified Jun 10, 2026, 03:57 PM UTC

   UPDATE: Restoration efforts are ongoing. No ETR is currently available. Further updates will be provided as they are received.

7. identified Jun 11, 2026, 02:28 AM UTC

   Description of Work: Please be advised that ICE Data Services will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: A side services traversing Secaucus, NJ, USA [NY4] will be impacted for the duration of this maintenance event. Services Not Impacted: B side services traversing Secaucus, NJ, USA [NY4] will not be impacted for the duration of this maintenance event. Location: Secaucus, NJ, USA [NY4] Window Start Date/Time: SATURDAY 13JUN2026 02:05 EDT (SATURDAY 13JUN2026 06:05 UTC) Window End Date/Time: SATURDAY 13JUN2026 06:00 EDT (SATURDAY 13JUN2026 10:00 UTC) Reference #: CHG1438808 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

8. identified Jun 11, 2026, 04:55 AM UTC

   Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: B side services traversing New York, NY, USA [111 8th] - London, UK [LON1] are impacted by this event. Services Not Impacted: A side services traversing New York, NY, USA [111 8th] - London, UK [LON1] are not impacted by this event. Location: New York, NY, USA [111 8th] - London, UK [LON1] Window Start Date/Time: SATURDAY 13JUN2026 00:00 EDT (SATURDAY 13JUN2026 04:00 UTC) Window End Date/Time: SATURDAY 13JUN2026 08:00 EDT (SATURDAY 13JUN2026 12:00 UTC) Reference #: CC62216536 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

9. identified Jun 11, 2026, 07:08 AM UTC

   Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: A side services traversing Chicago, IL, USA [350C] - Tokyo, Japan [TY3] are impacted by this event. Services Not Impacted: B side services traversing Chicago, IL, USA [350C] - Tokyo, Japan [TY3] are not impacted by this event. Location: Chicago, IL, USA [350C] - Tokyo, Japan [TY3] Window Start Date/Time: SATURDAY 13JUN2026 11:00 EDT (SATURDAY 13JUN2026 15:00 UTC) Window End Date/Time: SATURDAY 13JUN2026 21:00 EDT (SUNDAY 14JUN2026 01:00 UTC) Reference #: CC62077213 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions