Service Advisory: INC30368155: Service Impact: BLUE ring services: Toronto, Canada [TR1] <-> Chicago, IL, USA [350C]

Update timeline

1. identified Jun 02, 2026, 08:30 PM UTC

   Description of Work: Please be advised that ICE Data Services will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: RED ring services traversing Secaucus, NJ, USA [NY4] are impacted by this event. Services Not Impacted: BLUE ring services traversing Secaucus, NJ, USA [NY4] are not impacted by this event. Location: Secaucus, NJ, USA [NY4] Window Start Date/Time: TUESDAY 02JUN2026 21:00 EDT (WEDNESDAY 03JUN2026 01:00 UTC) Window End Date/Time: WEDNESDAY 03JUN2026 00:00 EDT (WEDNESDAY 03JUN2026 04:00 UTC) Reference #: CHG1432359 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

2. identified Jun 03, 2026, 04:10 AM UTC

   Description of Work: Please be advised that ICE Data Services will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: RED ring services traversing Secaucus, NJ, USA [NY5] are impacted by this event. Services Not Impacted: BUE ring services traversing Secaucus, NJ, USA [NY5] are not impacted by this event. Location: Secaucus, NJ, USA [NY5] Window Start Date/Time: WEDNESDAY 03JUN2026 00:00 EDT (WEDNESDAY 03JUN2026 04:00 UTC) Window End Date/Time: WEDNESDAY 03JUN2026 03:59 EDT (WEDNESDAY 03JUN2026 07:59 UTC) Reference #: CHG1433152 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

3. identified Jun 08, 2026, 10:07 AM UTC

   Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency Services Impacted: RED ring services traversing Newark, NJ, USA [165H] - Paris, France [PAR2] are impacted by this event. Services Not Impacted: BLUE ring services traversing Newark, NJ, USA [165H] - Paris, France [PAR2] are not impacted by this event. Location: Newark, NJ, USA [165H] - Paris, France [PAR2] Window Start Date/Time: MONDAY 08JUN2026 16:00 EDT (MONDAY 08JUN2026 20:00 UTC) Window End Date/Time: MONDAY 08JUN2026 22:00 EDT (TUESDAY 09JUN2026 02:00 UTC) Reference #: CC62140976 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

4. identified Jun 08, 2026, 04:29 PM UTC

   Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: RED ring services traversing Newark, NJ, USA [165H] - Paris, France [PAR2] are impacted by this event. Services Not Impacted: BLUE ring services traversing Newark, NJ, USA [165H] - Paris, France [PAR2] are not impacted by this event. Location: Newark, NJ, USA [165H] - Paris, France [PAR2] Window Start Date/Time: WEDNESDAY 10JUN2026 16:00 EDT (WEDNESDAY 10JUN2026 20:00 UTC) Window End Date/Time: THURSDAY 11JUN2026 00:00 EDT (THURSDAY 11JUN2026 04:00 UTC) Reference #: CC62193817 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

5. identified Jun 10, 2026, 03:17 PM UTC

   ICE Data Services Network Operations has detected a service event as per below details: Service Event Details: Impact: Loss of data flow, switch hits and/or increased latency. Services Impacted: BLUE ring services traversing Toronto, Canada [TR1] - Chicago, IL, USA [350C] are impacted by this event. Services Not Impacted: RED ring services traversing Toronto, Canada [TR1] - Chicago, IL, USA [350C] are not impacted by this event. Location: Toronto, Canada [TR1] - Chicago, IL, USA [350C] Date/Time: WEDNESDAY 10JUN2026 10:57 EDT (WEDNESDAY 10JUN2026 14:57 UTC) Reference #: INC30368155 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions