Service Advisory: INC30339779: Service Impact: Wireless Down: Toronto, Canada [TR2] <-> Mahwah, NJ, USA [MAH]

Update timeline

1. identified Jun 08, 2026, 04:41 PM UTC

   Description of Work: Please be advised that ICE Data Services will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Aurora, IL, USA [AUR] - NJ Metro will be impacted for the duration of this maintenance event. Location: Aurora, IL, USA [AUR] - NJ Metro Window Start Date/Time: WEDNESDAY 10JUN2026 22:30 EDT (THURSDAY 11JUN2026 02:30 UTC) Window End Date/Time: WEDNESDAY 10JUN2026 23:30 EDT (THURSDAY 11JUN2026 03:30 UTC) Reference #: CHG1434286 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

2. identified Jun 08, 2026, 09:16 PM UTC

   Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact:Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted:Wireless services traversing Aurora, IL, USA [AUR] - Secaucus, NJ, USA [NY4] will be impacted for the duration of this maintenance event. Location:Aurora, IL, USA [AUR] - Secaucus, NJ, USA [NY4] Window Start Date/Time:MONDAY 08JUN2026 17:00 EDT (MONDAY 08JUN2026 21:00 UTC) Window End Date/Time:MONDAY 08JUN2026 18:00 EDT (MONDAY 08JUN2026 22:00 UTC) Reference #:CC62201069 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting:www.ice.com/subscriptions

3. identified Jun 09, 2026, 12:11 PM UTC

   Description of Work: Please be advised that ICE Data Services will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: Wireless services traversing Toronto, Canada [TMX/TSX] - Mahwah, NJ, USA [MAH] will be impacted for the duration of this maintenance event. Location: Toronto, Canada [TMX/TSX] - Mahwah, NJ, USA [MAH] Window Start Date/Time: MONDAY 08JUN2026 20:00 EDT (TUESDAY 09JUN2026 00:00 UTC) Window End Date/Time: MONDAY 08JUN2026 21:00 EDT (TUESDAY 09JUN2026 01:00 UTC) Reference #: CC62200995 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

4. identified Jun 10, 2026, 04:28 AM UTC

   ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow Services Impacted: Wireless data services traversing Markham, Toronto [MCC] - Mahwah, NJ, USA [MAH] are impacted by this event. Location: Markham, Toronto [MCC] - Mahwah, NJ, USA [MAH] Date/Time: TUESDAY 09JUN2026 23:27 EDT (WEDNESDAY 10JUN2026 03:27 UTC) Reference #: INC30339779 Additional Information: Event is suspected to be due to equipment related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

5. identified Jun 10, 2026, 04:28 AM UTC

   ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow Services Impacted: Wireless data services traversing Toronto, Canada [TR2] - Mahwah, NJ, USA [MAH] are impacted by this event. Location: Toronto, Canada [TR2] - Mahwah, NJ, USA [MAH] Date/Time: TUESDAY 09JUN2026 23:27 EDT (WEDNESDAY 10JUN2026 03:27 UTC) Reference #: INC30339779 Additional Information: Event is suspected to be due to equipment related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions