Service Advisory: INC30266630: Service Impact: B side services: London, UK [IX1] <-> Frankfurt, Germany [FR2]

Update timeline

1. identified Jun 06, 2026, 05:30 PM UTC

   Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: B side services traversing Frankfurt, Germany [FR2] - Stockholm, Sweden [STO1] are impacted by this event. Services Not Impacted: A side services traversing Frankfurt, Germany [FR2] - Stockholm, Sweden [STO1] are not impacted by this event. Location: Frankfurt, Germany [FR2] - Stockholm, Sweden [STO1] Window Start Date/Time: SUNDAY 07JUN2026 17:00 EDT (SUNDAY 07JUN2026 21:00 UTC) Window End Date/Time: MONDAY 08JUN2026 00:00 EDT (MONDAY 08JUN2026 04:00 UTC) Reference #: CC61658923 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

2. identified Jun 08, 2026, 10:08 AM UTC

   Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: A side services traversing Newark, NJ, USA [165H] - Paris, France [PAR2] are impacted by this event. Services Not Impacted: B side services traversing Newark, NJ, USA [165H] - Paris, France [PAR2] are not impacted by this event. Location: Newark, NJ, USA [165H] - Paris, France [PAR2] Window Start Date/Time: MONDAY 08JUN2026 16:00 EDT (MONDAY 08JUN2026 20:00 UTC) Window End Date/Time: MONDAY 08JUN2026 22:00 EDT (TUESDAY 09JUN2026 02:00 UTC) Reference #: CC62140976 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

3. identified Jun 08, 2026, 11:18 AM UTC

   Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: A side services traversing Frankfurt, Germany [FR2] - Hong Kong [HK1] are impacted by this event. Services Not Impacted: B side services traversing Frankfurt, Germany [FR2] - Hong Kong [HK1] are not impacted by this event. Location: Frankfurt, Germany [FR2] - Hong Kong [HK1] Window Start Date/Time: WEDNESDAY 10JUN2026 02:00 EDT (WEDNESDAY 10JUN2026 06:00 UTC) Window End Date/Time: WEDNESDAY 10JUN2026 05:00 EDT (WEDNESDAY 10JUN2026 09:00 UTC) Reference #: CC62180884 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

4. identified Jun 08, 2026, 04:32 PM UTC

   Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: A side services traversing Newark, NJ, USA [165H] - Paris, France [PAR2] are impacted by this event. Services Not Impacted: B side services traversing Newark, NJ, USA [165H] - Paris, France [PAR2] are not impacted by this event. Location: Newark, NJ, USA [165H] - Paris, France [PAR2] Window Start Date/Time: WEDNESDAY 10JUN2026 16:00 EDT (WEDNESDAY 10JUN2026 20:00 UTC) Window End Date/Time: THURSDAY 11JUN2026 00:00 EDT (THURSDAY 11JUN2026 04:00 UTC) Reference #: CC62193817 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

5. identified Jun 08, 2026, 11:55 PM UTC

   ICE Data Services Network Operations has detected a service event as per below details: Service Event Details: Impact: Loss of data flow, switch hits and/or increased latency. Services Impacted: B side services traversing London, UK [IX1] - Frankfurt, Germany [FR2] are impacted by this event. Services Not Impacted: A side services traversing London, UK [IX1] - Frankfurt, Germany [FR2] are not impacted by this event. Location: London, UK [IX1] - Frankfurt, Germany [FR2] Date/Time: MONDAY 08JUN2026 18:33 EDT (MONDAY 08JUN2026 22:33 UTC) Reference #: INC30266630 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions