Intercontinental Exchange incident
Service Advisory: INC30266426: Service Impact: A side services: Toronto, Canada [TR1] <-> Toronto, Canada [TR2]
Intercontinental Exchange is currently experiencing a major incident affecting Low Latency: Americas, which began 2h ago. The vendor's full update timeline is below.
Affected components
Update timeline
- identified Jun 04, 2026, 04:16 PM UTC
Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: A side services traversing Chicago, IL, USA [350C] - Tokyo, Japan [TY3] are impacted by this event. Services Not Impacted: B side services traversing Chicago, IL, USA [350C] - Tokyo, Japan [TY3] are not impacted by this event. Location: Chicago, IL, USA [350C] - Tokyo, Japan [TY3] Window Start Date/Time: SATURDAY 06JUN2026 09:00 EDT (SATURDAY 06JUN2026 13:00 UTC) Window End Date/Time: SATURDAY 06JUN2026 18:00 EDT (SATURDAY 06JUN2026 22:00 UTC) Reference #: CC61927980 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions
- identified Jun 08, 2026, 10:08 AM UTC
Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: A side services traversing Newark, NJ, USA [165H] - Paris, France [PAR2] are impacted by this event. Services Not Impacted: B side services traversing Newark, NJ, USA [165H] - Paris, France [PAR2] are not impacted by this event. Location: Newark, NJ, USA [165H] - Paris, France [PAR2] Window Start Date/Time: MONDAY 08JUN2026 16:00 EDT (MONDAY 08JUN2026 20:00 UTC) Window End Date/Time: MONDAY 08JUN2026 22:00 EDT (TUESDAY 09JUN2026 02:00 UTC) Reference #: CC62140976 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions
- identified Jun 08, 2026, 04:32 PM UTC
Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: A side services traversing Newark, NJ, USA [165H] - Paris, France [PAR2] are impacted by this event. Services Not Impacted: B side services traversing Newark, NJ, USA [165H] - Paris, France [PAR2] are not impacted by this event. Location: Newark, NJ, USA [165H] - Paris, France [PAR2] Window Start Date/Time: WEDNESDAY 10JUN2026 16:00 EDT (WEDNESDAY 10JUN2026 20:00 UTC) Window End Date/Time: THURSDAY 11JUN2026 00:00 EDT (THURSDAY 11JUN2026 04:00 UTC) Reference #: CC62193817 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions
- identified Jun 08, 2026, 08:58 PM UTC
Description of Work: Please be advised that ICE Data Services will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: A side services traversing New York, NY, USA [111 8th] - Carteret, NJ, USA [CAR] will be impacted for the duration of this maintenance event. Services Not Impacted: B side services traversing New York, NY, USA [111 8th] - Carteret, NJ, USA [CAR] will not be impacted for the duration of this maintenance event. Location: New York, NY, USA [111 8th] - Carteret, NJ, USA [CAR] Window Start Date/Time: WEDNESDAY 10JUN2026 21:05 EDT (THURSDAY 11JUN2026 01:05 UTC) Window End Date/Time: WEDNESDAY 10JUN2026 23:59 EDT (THURSDAY 11JUN2026 03:59 UTC) Reference #: CHG1436368 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions
- identified Jun 08, 2026, 11:03 PM UTC
ICE Data Services Network Operations has detected a service event as per below details: Service Event Details: Impact: Loss of data flow, switch hits and/or increased latency. Services Impacted: A side services traversing Toronto, Canada [TR1] - Toronto, Canada [TR2] are impacted by this event. Services Not Impacted: B side services traversing Toronto, Canada [TR1] - Toronto, Canada [TR2] are not impacted by this event. Location: Toronto, Canada [TR1] - Toronto, Canada [TR2] Date/Time: MONDAY 08JUN2026 18:02 EDT (MONDAY 08JUN2026 22:02 UTC) Reference #: INC30266426 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions