Intercontinental Exchange incident

Get Home Counseling Providers

Major Resolved View vendor source →

Intercontinental Exchange experienced a major incident on June 8, 2026 affecting Encompass Services and Partner Network, lasting 23h 12m. The incident has been resolved; the full update timeline is below.

Started
Jun 08, 2026, 01:11 PM UTC
Resolved
Jun 09, 2026, 12:23 PM UTC
Duration
23h 12m
Detected by Pingoru
Jun 08, 2026, 01:11 PM UTC

Affected components

Encompass Services and Partner Network

Update timeline

  1. identified Jun 08, 2026, 01:11 PM UTC

    We are aware of users getting errors while using the Get Agencies button on Get Home Counseling Providers form. We are currently investigating this issue and working to resolve.

  2. identified Jun 08, 2026, 01:11 PM UTC

    We are aware of an issue with the Get Agencies button on Get Home Counseling Providers form. This is an issue with the vendor. For a workaround please reference Knowledge Article Home Counseling Get Agencies HUD Websites Knowledge Auto Number 000025283.

  3. identified Jun 08, 2026, 01:11 PM UTC

    We are aware of an issue affecting the Get Agencies button on the Get Home Counseling Providers form. HUD is aware of the issue and is working to remediate it as quickly as possible. For a workaround please reference Knowledge Article Home Counseling Get Agencies HUD Websites Knowledge Auto Number 000025283.