Service Advisory: INC30063515: Service Impact: Wireless Degradation: London, UK [THL] <-> Bergamo, Italy [IT3]

Update timeline

1. identified Jun 03, 2026, 03:26 PM UTC

   Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact:Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted:Wireless services traversing Basildon, UK [BAS] - Frankfurt, Germany [FR2] will be impacted for the duration of this maintenance event. Location:Basildon, UK [BAS] - Frankfurt, Germany [FR2] Window Start Date/Time:WEDNESDAY 03JUN2026 17:00 EDT (WEDNESDAY 03JUN2026 21:00 UTC) Window End Date/Time:TUESDAY 02JUN2026 21:00 EDT (WEDNESDAY 03JUN2026 01:00 UTC) Reference #:CC62045933 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting:www.ice.com/subscriptions

2. identified Jun 03, 2026, 03:27 PM UTC

   Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact:Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted:Wireless services traversing Slough, UK [LD4] - Frankfurt, Germany [FR2] will be impacted for the duration of this maintenance event. Location:Slough, UK [LD4] - Frankfurt, Germany [FR2] Window Start Date/Time:WEDNESDAY 03JUN2026 17:00 EDT (WEDNESDAY 03JUN2026 21:00 UTC) Window End Date/Time:TUESDAY 02JUN2026 21:00 EDT (WEDNESDAY 03JUN2026 01:00 UTC) Reference #:CC62045933 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting:www.ice.com/subscriptions

3. identified Jun 03, 2026, 03:27 PM UTC

   Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact:Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted:Wireless services traversing London, UK [THL] - Frankfurt, Germany [FR2] will be impacted for the duration of this maintenance event. Location:London, UK [THL] - Frankfurt, Germany [FR2] Window Start Date/Time:WEDNESDAY 03JUN2026 17:00 EDT (WEDNESDAY 03JUN2026 21:00 UTC) Window End Date/Time:TUESDAY 02JUN2026 21:00 EDT (WEDNESDAY 03JUN2026 01:00 UTC) Reference #:CC62045933 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting:www.ice.com/subscriptions

4. identified Jun 04, 2026, 11:07 AM UTC

   UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions

5. identified Jun 04, 2026, 11:07 AM UTC

   UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions