Intercontinental Exchange incident
Service Advisory: INC30058223: Service Impact: B side services: Paris, France [PAR2] <-> Frankfurt, Germany [FR2]
Intercontinental Exchange is currently experiencing a major incident affecting Low Latency: EMEA, which began 7h ago. The vendor's full update timeline is below.
Affected components
Update timeline
- identified May 28, 2026, 08:42 AM UTC
Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: A side services traversing Frankfurt, Germany [FR2] - Hong Kong [HK1] are impacted by this event. Services Not Impacted: B side services traversing Frankfurt, Germany [FR2] - Hong Kong [HK1] are not impacted by this event. Location: Frankfurt, Germany [FR2] - Hong Kong [HK1] Window Start Date/Time: WEDNESDAY 10JUN2026 04:00 EDT (WEDNESDAY 10JUN2026 08:00 UTC) Window End Date/Time: WEDNESDAY 10JUN2026 11:00 EDT (WEDNESDAY 10JUN2026 15:00 UTC) Reference #: CC61758092 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions
- identified May 31, 2026, 04:25 AM UTC
Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: A side services traversing Frankfurt, Germany [FR2] - Basildon, UK [BAS] are impacted by this event. Services Not Impacted: B side services traversing Frankfurt, Germany [FR2] - Basildon, UK [BAS] are not impacted by this event. Location: Frankfurt, Germany [FR2] - Basildon, UK [BAS] Window Start Date/Time: SUNDAY 31MAY2026 06:00 EDT (SUNDAY 31MAY2026 10:00 UTC) Window End Date/Time: SUNDAY 31MAY2026 12:00 EDT (SUNDAY 31MAY2026 16:00 UTC) Reference #: CC61887578 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions
- identified Jun 03, 2026, 05:09 PM UTC
Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: B side services traversing Singapore, SG [SGX] - Slough, UK [LD4] are impacted by this event. Services Not Impacted: A side services traversing Singapore, SG [SGX] - Slough, UK [LD4] are not impacted by this event. Location: Singapore, SG [SGX] - Slough, UK [LD4] Window Start Date/Time: SATURDAY 06JUN2026 01:00 EDT (SATURDAY 06JUN2026 05:00 UTC) Window End Date/Time: SATURDAY 06JUN2026 03:00 EDT (SATURDAY 06JUN2026 07:00 UTC) Reference #: CC61997905 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions
- identified Jun 03, 2026, 05:37 PM UTC
Description of Work: Please be advised that ICE Data Services will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: A side services traversing Frankfurt, Germany [FR2] are impacted by this event. Services Not Impacted: B side services traversing Frankfurt, Germany [FR2] are not impacted by this event. Location: Frankfurt, Germany [FR2] Window Start Date/Time: FRIDAY 05JUN2026 18:05 EDT (FRIDAY 05JUN2026 22:05 UTC) Window End Date/Time: FRIDAY 05JUN2026 20:59 EDT (SATURDAY 06JUN2026 00:59 UTC) Reference #: CHG1433485 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions
- identified Jun 04, 2026, 08:27 AM UTC
ICE Data Services Network Operations has detected a service event as per below details: Service Event Details: Impact: Loss of data flow, switch hits and/or increased latency. Services Impacted: B side services traversing Paris, France [PAR2] - Frankfurt, Germany [FR2] are impacted by this event. Services Not Impacted: A side services traversing Paris, France [PAR2] - Frankfurt, Germany [FR2] are not impacted by this event. Location: Paris, France [PAR2] - Frankfurt, Germany [FR2] Date/Time: THURSDAY 04JUN2026 03:58 EDT (THURSDAY 04JUN2026 07:58 UTC) Reference #: INC30058223 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions