Intercontinental Exchange incident
Service Advisory: INC29768066: Service Impact: B side services: Toronto, Canada [TR1] <-> Hong Kong [HK1]
Intercontinental Exchange is currently experiencing a major incident affecting Low Latency: Americas, which began 1d ago. The vendor's full update timeline is below.
Affected components
Update timeline
- identified May 26, 2026, 07:51 AM UTC
Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: A side services traversing Chicago, IL, USA [350C] - Tokyo, Japan [TY3] are impacted by this event. Services Not Impacted: B side services traversing Chicago, IL, USA [350C] - Tokyo, Japan [TY3] are not impacted by this event. Location: Chicago, IL, USA [350C] - Tokyo, Japan [TY3] Window Start Date/Time: SATURDAY 30MAY2026 08:00 EDT (SATURDAY 30MAY2026 12:00 UTC) Window End Date/Time: SATURDAY 30MAY2026 18:00 EDT (SATURDAY 30MAY2026 22:00 UTC) Reference #: CC61732099 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions
- identified May 26, 2026, 11:03 AM UTC
Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: A side services traversing Newark, NJ, USA [165H] - Paris, France [PAR2] are impacted by this event. Services Not Impacted: B side services traversing Newark, NJ, USA [165H] - Paris, France [PAR2] are not impacted by this event. Location: Newark, NJ, USA [165H] - Paris, France [PAR2] Window Start Date/Time: THURSDAY 28MAY2026 18:00 EDT (THURSDAY 28MAY2026 22:00 UTC) Window End Date/Time: FRIDAY 29MAY2026 01:00 EDT (FRIDAY 29MAY2026 05:00 UTC) Reference #: CC61495618 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions
- identified May 27, 2026, 09:11 PM UTC
Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing emergency maintenance work in order to address what has been determined to be a potential service degradation issue. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: B side services traversing London, UK [THL] - New York, NY, USA [111 8th] are impacted by this event. Services Not Impacted: A side services traversing London, UK [THL] - New York, NY, USA [111 8th] are not impacted by this event. Location: London, UK [THL] - New York, NY, USA [111 8th] Window Start Date/Time: WEDNESDAY 27MAY2026 20:00 EDT (THURSDAY 28MAY2026 00:00 UTC) Window End Date/Time: THURSDAY 28MAY2026 00:59 EDT (THURSDAY 28MAY2026 04:59 UTC) Reference #: CC61820188 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions
- identified May 28, 2026, 08:24 AM UTC
Description of Work: Please be advised that an ICE Data Services Telco Vendor will be performing necessary maintenance activities in order to improve the resiliency, performance, and stability of our network. Impact: Loss of data flow, momentary impact, switch hits and/or increased latency. Services Impacted: B side services traversing New York, NY, USA [111 8th] - Singapore, SG [SG2] are impacted by this event. Services Not Impacted: A side services traversing New York, NY, USA [111 8th] - Singapore, SG [SG2] are not impacted by this event. Location: New York, NY, USA [111 8th] - Singapore, SG [SG2] Window Start Date/Time: WEDNESDAY 03JUN2026 03:00 EDT (WEDNESDAY 03JUN2026 07:00 UTC) Window End Date/Time: WEDNESDAY 03JUN2026 09:00 EDT (WEDNESDAY 03JUN2026 13:00 UTC) Reference #: CC61655011 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions
- identified May 29, 2026, 05:16 PM UTC
ICE Data Services Network Operations has detected a service event as per below details: Service Event Details: Impact: Loss of data flow, switch hits and/or increased latency. Services Impacted: B side services traversing Toronto, Canada [TR1] - Hong Kong [HK1] are impacted by this event. Services Not Impacted: A side services traversing Toronto, Canada [TR1] - Hong Kong [HK1] are not impacted by this event. Location: Toronto, Canada [TR1] - Hong Kong [HK1] Date/Time: FRIDAY 29MAY2026 12:59 EDT (FRIDAY 29MAY2026 16:59 UTC) Reference #: INC29768066 If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions