Intercontinental Exchange incident
Service Advisory: INC29587371: Service Impact: Wireless Degradation: London, UK [THL] <-> Bergamo, Italy [IT3]
Intercontinental Exchange experienced a major incident on May 27, 2026 affecting Wireless: EMEA, lasting 43m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 25, 2026, 10:31 PM UTC
UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.
- identified May 26, 2026, 04:39 PM UTC
ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing Frankfurt, Germany [FR2] - London, UK [THL] are impacted by this event. Location: Frankfurt, Germany [FR2] - London, UK [THL] Date/Time: TUESDAY 26MAY2026 12:05 EDT (TUESDAY 26MAY2026 16:05 UTC) Reference #: INC29579172 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions
- identified May 26, 2026, 04:39 PM UTC
UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.
- identified May 26, 2026, 04:39 PM UTC
UPDATE: Service remains impacted due to weather. Further updates will be provided as they are received.
- identified May 27, 2026, 02:58 AM UTC
ICE Data Services Network Operations has detected a degradation of service as per below details: Service Event Details: Impact: Loss of data flow, packet loss and/or increased latency may be experienced Services Impacted: Wireless data services traversing London, UK [THL] - Bergamo, Italy [IT3] are impacted by this event. Location: London, UK [THL] - Bergamo, Italy [IT3] Date/Time: TUESDAY 26MAY2026 14:00 EDT (TUESDAY 26MAY2026 18:00 UTC) Reference #: INC29587371 Additional Information: Event is suspected to be due to weather related conditions. If you require any further information, please do not hesitate to contact ICE Data Services Network Operations using the details below. ICE Data Services | 24x7 Network Operations [email protected] US: +1 770 661 0010 | Europe: +44 203 808 6638 | APAC: +61 3 8593 5999 | Option 1 Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions please contact us using the details provided above. Adjust your current notification preferences by visiting: www.ice.com/subscriptions